R510 No Internet DNS Unreachable

padeaj — Mon, 16 Jan 2023 22:56:04 GMT

Hello!

Recently bought an existing home with existing equipment (router/switch (ICX 7150C) / AP (R510)) in the Lennar district. No password was provided so we did a hard reset on the AP.

Please see multiple attempts and diagnosis below. Seem to be getting a hold up on the DNS configuration.

Manual and Automatic (DHCP) attempts below

Attempt 2
1. Restarted AP
2.Configure.Me-2A6260 Appeared
SSID: Configure.Me-2A6260
Protocol: Wi-Fi 5 (802.11ac)
Security type: Open
Network band: 5 GHz
Network channel: 136
Link speed (Receive/Transmit): 866/866 (Mbps)
Link-local IPv6 address: fe80::a92a:872b:8806:6b65%12
IPv4 address: 192.168.0.5
IPv4 DNS servers: 192.168.0.5
205.171.2.65
Manufacturer: Intel Corporation
Description: Intel(R) Wi-Fi 6 AX201 160MHz
Driver version: 22.170.2.1
Physical address (MAC): F4-7B-09-44-8E-D7
3. Proceeded through steps on https://unleashed.ruckuswireless.com/admin/wizard.jsp
System
Version: 200.7.10.2.339
Created Name
Mesh Left Unchecked
IP Setting
Left Gateway mode unchecked
WAN IP Address Config I chose manual
IP Address: 192.168.0.5
Netmask: 255.255.255.0
Gateway: 192.168.0.1
Primary DNS: 8.8.8.8
WLAN and LAN Client IP Addresses
Selected DHCP Server
Starting IP Address:192.168.0.5
Ending IP Address:192.168.0.201
Lease Time:12 Hours
Wireless LAN
Created Name ESSID
Password Protected: Yes
Password Added
Admin
Set Admin Username
Set Password
Confirmed Password
Checked Password Recovery
Set Security E-mail
Set Security Question and Answer
Reviewed
Confirmed
Finished
System Config took 3 Minutes and 30 Seconds
Response message:
Congratulations ! Unleashed Master is now configured !
What should I do next ?
- Connect to PadeDwellingAP SSID (it may take a few minutes for it to appear).
- Login to unleashed.ruckuswireless.com to manage.
Only a single AP needed to be deployed

Found my SSID and proceeded to connect to unleashed.ruckuswireless.com recieved a no internet response from mobile device and PC
AP continues to return a no Internet response when using 192.168.0.5
Physical AP Device Reporting
PWR Green
5 GHz 'Green'
2.4 GHz 'Orange'
CTL 'Green'
AIR 'Off'
Ethernet is connected to POE and is on
Alternative Wi-Fi is providing seviceable internet connection, no problem with ISP

Reviewed Settings -> Network and Internet -> Status -> Troubleshoot
Problems Found
DHCP is not enabled for "Wi-Fi"
Returned to PadeDwellingAP Settings and changed IP assignment from manual to IP assignment Automatic (DHCP)

New attempt to connect to unleashed.ruckuswireless.com - Still no internet
Ran Windows Network Diagnostics
Now encountering a no Gateway issue
Returned back to Primary Wifi and confirmed that the internet is working through existing gateway. Confirmed
Returned to PadeDwellingAP Settings and changed IP assignment from Automatic (DHCP) back to Manual with the below settings
SSID: PadeDwellingAP
Protocol: Wi-Fi 5 (802.11ac)
Security type: WPA2-Personal
Network band: 5 GHz
Network channel: 40
Link speed (Receive/Transmit): 24/866 (Mbps)
Link-local IPv6 address: fe80::a92a:872b:8806:6b65%12
IPv4 address: 192.168.0.5
IPv4 DNS servers: 8.8.8.8
192.168.0.5
Manufacturer: Intel Corporation
Description: Intel(R) Wi-Fi 6 AX201 160MHz
Driver version: 22.170.2.1
Physical address (MAC): F4-7B-09-44-8E-D7

New attempt to connect to unleashed.ruckuswireless.com - Still no internet
Ran Windows Network Diagnostics
DHCP is not enabled for "Wi-Fi"

Resetting

Attempt 2

1. Restarted AP
2.Configure.Me-2A6260 Appeared
SSID: Configure.Me-2A6260
Protocol: Wi-Fi 4 (802.11n)
Security type: Open
Network band: 2.4 GHz
Network channel: 11
Link speed (Receive/Transmit): 117/52 (Mbps)
Link-local IPv6 address: fe80::a92a:872b:8806:6b65%12
IPv4 address: 10.154.231.133
IPv4 DNS servers: 10.154.231.125
Manufacturer: Intel Corporation
Description: Intel(R) Wi-Fi 6 AX201 160MHz
Driver version: 22.170.2.1
Physical address (MAC): F4-7B-09-44-8E-D7

3. Proceeded through steps on https://unleashed.ruckuswireless.com/admin/wizard.jsp
System
Version: 200.7.10.2.339
Created Name
Mesh left unchecked
IP Setting
Left Gateway mode unchecked
WAN IP Address Config Left as DHCP
IP Address: 192.168.0.1
Netmask: 255.255.255.0
Gateway: 192.168.0.1
Primary DNS Server: Blank
Wireless LAN
Created Name ESSID
Password Protected: Yes
Password Added
Admin
Set Admin Username
Set Password
Confirmed Password
Checked Password Recovery
Set Security E-mail
Set Security Question and Answer
Reviewed
Confirmed
Finished: Similar Deployment Timeframe
Response message:
Congratulations ! Unleashed Master is now configured !
What should I do next ?
- Connect to PadeDwellingAP SSID (it may take a few minutes for it to appear).
- Login to unleashed.ruckuswireless.com to manage.
Only a single AP needed to be deployed

Found my SSID and proceeded to connect to unleashed.ruckuswireless.com recieved a no internet response from mobile device and PC
Admin dashboard access flashed for a moment, then disconnected
Physical AP Device Reporting
PWR Green 'Flashing'
5 GHz 'Green'
2.4 GHz 'Orange'
CTL 'Green'
AIR 'Off'
Ethernet is connected to POE and is on
Alternative Wi-Fi is providing seviceable internet connection, no problem with ISP

Reviewed Settings -> Network and Internet -> Status -> Troubleshoot
Problems Found
"Wi-Fi does not have a valid IP configuration"
Returned to PadeDwellingAP Settings and changed IP assignment from Automatic (DHCP) to Manual
Set Manual Config as shown below
IP Address: 192.168.0.5
Subnet Prefix: 24
Gateway: 192.168.0.1
Primary DNS: 192.168.0.5
New attempt to connect to unleashed.ruckuswireless.com - Still no internet
Ran Windows Network Diagnostics
The DNS Server is not responding
Updated Primary DNS: 8.8.8.8
Admin dashboard restored

admin dashboard showing DNS was unreachable and therefore internet was disconnected.

Help!

Re: R510 No Internet DNS Unreachable

padeaj — Mon, 16 Jan 2023 23:01:10 GMT

R510 Serial and MAC info

S/N: 962072003386

MAC: C803F52A6260

Re: R510 No Internet DNS Unreachable

raymond_jender — Sun, 12 Feb 2023 14:34:29 GMT

Did you fix your problem? I live in a Lennar smart home since 2019. I seen to remember setting the WiFi password, but forgot how to do it. I need to change the password. Is that done through the R510 AP?

Re: R510 No Internet DNS Unreachable

gopalshankar16 — Wed, 24 May 2023 04:19:40 GMT

Hi,

In the same boat, Did you fix the issue?

Re: R510 No Internet DNS Unreachable

raymond_jender — Wed, 24 May 2023 11:36:09 GMT

Fortunately I remembered the password. Otherwise I would have had to reset the AP to factory default.

Re: R510 No Internet DNS Unreachable

Imran_ruckus — Thu, 25 May 2023 00:02:15 GMT

Hi @gopalshankar16 and @raymond_jender

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @padeaj which is now closed.

To avoid confusion with posts, you can create your own separate posts with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 No Internet DNS Unreachable

gopalshankar16 — Thu, 25 May 2023 21:45:50 GMT

Hi Imran,

Have created one, but no response.

Re: R510 No Internet DNS Unreachable

Imran_ruckus — Fri, 26 May 2023 00:10:13 GMT

Hi @gopalshankar16

Thank you for the response and the information you shared.

Apologies for the inconvenience caused.

For Lennar Home users, the case must be raised under the ‘RUCKUS Lennar Support’ category in the forum. Could you please check once?

Or please share the link of the post you created.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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