topic Re: Ruckus ICX 7150 not powering on in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 not powering on

Pharmtech78 — Sat, 14 Jan 2023 20:29:24 GMT

Today our ICX 7150-C12P-2X1G switch stopped working. There were no power loss in our home. I've tried unplugging and plugging and only get blinking amber led for a split second and no other lights come on. Also tested with a another power plug, but no luck. I also tried resetting the switch via recommended direction and still nothing. Switch looks to be non-operational.

This switch came with our newly built home from Lennar. Can someone please help me with this issue so i can get internet back in our home?

Re: Ruckus ICX 7150 not powering on

Jayavidhya — Mon, 16 Jan 2023 14:30:44 GMT

Hi Pharmatech78

Based on the troubleshooting steps done, it seems to be the unit is totally dead.

This unit Should be RMA ( return merchandise authorization ) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community