topic PoE has failed in RUCKUS Support for Lennar Homes

PoE has failed

Mahtani — Thu, 12 Jan 2023 21:59:18 GMT

PoE has failed

Confirmed no power to APs on any ports after extended shutdown"

Re: PoE has failed

Vásquez_Fer — Thu, 12 Jan 2023 23:53:30 GMT

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: PoE has failed

Mahtani — Fri, 13 Jan 2023 16:50:10 GMT

There is one amber light and one green light that are on

Re: PoE has failed

Mahtani — Fri, 13 Jan 2023 20:41:55 GMT

I have one amber light showing and one green light showing

Re: PoE has failed

HN2023 — Fri, 13 Jan 2023 22:01:19 GMT

I have the same issue, except I have no lights on my device and it is plugged in to a confirmed active outlet.

Re: PoE has failed

Vásquez_Fer — Fri, 13 Jan 2023 23:43:14 GMT

Hi @Mahtani

Basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: PoE has failed

Mahtani — Fri, 20 Jan 2023 16:19:59 GMT

None of this is working. Still no power

Re: PoE has failed

Imran_ruckus — Mon, 13 Mar 2023 20:52:19 GMT

Hi @Mahtani

Greetings of the day!!!

Hope you are doing well.

Could you please update us on the status of the issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: PoE has failed

HN2023 — Tue, 14 Mar 2023 00:00:18 GMT

No help from Ruckus...other than more texts..as I said I'm not a technical person. To me, this community forum is for those technically savvy.

Frankly would not consider Ruckus for anything due to this interaction. I did notify Lennar of the lack of support from Ruckus. But thanks for the follow up on the lack of support.