topic Ruckus ICX 7150-C12P not sending power to R510 AP's in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P not sending power to R510 AP's

pramod_gujjar — Thu, 12 Jan 2023 18:18:17 GMT

Hi,

I see that my Ruckus ICX 7150-C12P installed by Lennar is not sending any power to R510 AP's.

I see only 2 lights on the switch one is PWR and SYST, but none of the APs plugged in have no light.

Please let me know how to fix this.

Thank you so much

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

pramod_gujjar — Thu, 12 Jan 2023 18:20:51 GMT

Also, I am unable to login into the Unleashed network to see the status of the switch.

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

Jayavidhya — Thu, 12 Jan 2023 19:07:36 GMT

Hi @pramod_gujjar

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

pramod_gujjar — Wed, 18 Jan 2023 16:04:24 GMT

@Jayavidhya, I followed the above steps but I am unable to get a ping from the Switch to perform a Software recovery on an ICX7150 switch. Followed step 2 of recovery. The putty never shows the boot prompt to enter any command.

I think there is something wrong with the switch as a whole and please send a replacement switch.

Thanks

Pramod Gujjar

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

Jayavidhya — Wed, 18 Jan 2023 16:24:47 GMT

Hi @pramod_gujjar

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

pramod_gujjar — Sat, 28 Jan 2023 20:11:28 GMT

Hi Jayavidhya,

Hope you are doing well. As requested in the previous message. Please see the image.

The Switch is not transmitting any IP address.
The IP address is not getting listed even in the "Advanced IP Scanner".
When I try to restart the device as per the instruction, the amber lights keep flashing and nothing happens for hours.

The switch has a problem and is not working as expected.

Please send a replacement switch at the earliest.

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

pramod_gujjar — Tue, 31 Jan 2023 19:23:57 GMT

Hello team, Do you have a solution to the problem? Looking forward to your response.

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

Vásquez_Fer — Tue, 31 Jan 2023 19:52:59 GMT

Hi @pramod_gujjar

Hope you are doing great !

As I can see, according to the color lights of your Switch (ICX-7150) is stuck in boot mode stage.

That does not mean is broken or need to be replace 'in some cases'

When the switch is in boot mode , it will not show up in the IP scanner, since it cannot get a valid IP address , to access Switch when is on boot mode , we will need a console connection, it can be using a USB type C to USB cable.

Software recovery Process

If resetting the Switch does not work , we need to perform a software recovery process since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image ( software version ) to boot up the unit properly.

1-We need to access (physical) using one of the cables to the ICX-7150-C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Here is the Guide how to preform the Software Recovery process correctly to boot up the switch and the video Link

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

pramod_gujjar — Mon, 06 Feb 2023 00:12:49 GMT

Hi Vásquez_Fer,

Thank you for the detailed steps, I was able to recover the switch stuck in the boot mode. Please let me know how to keep the switch updated to the latest version automatically.

Also, I am unable to access the https://unleashed.ruckuswireless.com/admin/login.jsp page to configure or update the switch.

Thank you

Pramod

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

Jayavidhya — Mon, 06 Feb 2023 15:28:16 GMT

Hi @pramod_gujjar

For upgradation, the recommended version is 08095g UFI, however let me provide you the bundle of possibles credentials to gain access, if you gain access you can confirm what will be the version from the web, but I will remove to perform the upgrade via USB, like you know the IP address will be easy to gain access via SSH or telnet, which I will add the guide too.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-...

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

hatakikome — Mon, 26 Jun 2023 20:13:32 GMT

Hello. I also had a power outage and experienced the same issue. The Ruckus is configured correctly based on the first link provided. I get a steady amber light on "SYST" indicator. The port connected to the router has no data activity and all of the APs have no power. I tried a hard reset and that also did not work. Seems the board that connects the ports is fried from the power outage?

Re: Ruckus ICX 7150-C12P not sending power to R510 AP's

Imran_ruckus — Mon, 26 Jun 2023 21:29:42 GMT

Hi @hatakikome

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @pramod_gujjar which is now closed.

To avoid confusion with posts, we request to create your own post with the problem you're facing and a above description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.