topic Re: Ruckus Wi-Fi icx7150 c12p in RUCKUS Support for Lennar Homes

Ruckus Wi-Fi icx7150 c12p

Bjamal — Tue, 10 Jan 2023 05:22:17 GMT

Problem: The WiFi speeds from my Ruckus device are below 50 Mbps when connected; as a result, acces to a simple site such as yahoo.com takes longer than 30 minutes to load. To provide additional context, my connection speed from my ISP is 1 Gig (~960 Mbps tested). Due to the poor speeds from the Ruckus device, I am unable to work from home and my security system is not able to function properly.

Priority: High

Contact Information:

Brandon

E: bjamal.tripp@gmail.com

P: 205-520-6077

Availability: M: anytime, Tues: 5:30pm till 10:00pm, Wed: 5:30pm till 10:00pm, Thur: 5:30pm till 10:00pm, Fri: anytime, Sat: anytime, Sun: anytime

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Tue, 10 Jan 2023 05:38:47 GMT

All times are PST.

Re: Ruckus Wi-Fi icx7150 c12p

Jayavidhya — Tue, 10 Jan 2023 17:49:05 GMT

Hi @Bjamal

Based on your description, the issue may be due cable issues running from the AP to the switch. If the cable is damaged the data transmit rate will be very low leading to slow connectivity. Please try connecting the different cable from Access points to the switch.

If you have confirmed that internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Thu, 12 Jan 2023 05:27:37 GMT

Good evening and thank you for your reply. I have spent hours with my ISP technician and by myself attempting to resolve this issue. The Ethernet cable is in great condition but to check I installed a new cable to ensure the cable was not the issue and the internet problems persist.

I proceeded to the next troubleshooting method only “Fixing the Routing Code” only to discover that none of the user name and password combinations provided me with access to the Residential Gateway.

I have been without internet access in my home all of the 2023 calendar year. Can you send a technician to my home to resolve this issue? I followed all of the steps you provided in your reply, but each failed and I am still unable to use internet in my home or use my security system.

Re: Ruckus Wi-Fi icx7150 c12p

Jayavidhya — Thu, 12 Jan 2023 12:39:26 GMT

Hi @Bjamal

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Thu, 12 Jan 2023 14:11:18 GMT

I followed each of the steps provided in the guide. As I stated in the previous reply, non of the user name and password combinations worked once I accessed my IP address through my browser.

Re: Ruckus Wi-Fi icx7150 c12p

Jayavidhya — Thu, 12 Jan 2023 16:02:54 GMT

Hi @Bjamal

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Once you logged into the switch please follow the below steps to solve the routing code issue.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Fri, 13 Jan 2023 06:00:30 GMT

I recommend a couple of updates to your user guide to make it more user friendly:

1) Inform customers they must connect to their ISP's modem or router to access the Ruckus switch

2) The user name and password is the information provided in the utility box when they purchased the home

I was able to access the screen depicted in the and follow the steps listed once I resolved the issues above. However, when reviewing my switch in the Unleashed app, my switch still shows as connecting; as a result, I am still unable to use my internet on Day 12. What are the next steps to resolve this issue?

Re: Ruckus Wi-Fi icx7150 c12p

Jayavidhya — Fri, 13 Jan 2023 14:59:31 GMT

Hi @Bjamal

Please confirm that the switch is running FastIron firmware version 08.0.90 or later using the following command

SSH@ICX7150-C12-Switch#show version

If your device is running an earlier version, you must upgrade to version 08.0.90 or later please follow the below guide to upgrade the switch.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please follow the below guide for the unleashed management of the switch.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Fri, 13 Jan 2023 15:12:09 GMT

After I typed "ssh user@IP address" into the command line,

then "enable"

then "show version"

I confirmed the software version is 08.0.90dT213; as a result, the required software is installed on the unit.

Re: Ruckus Wi-Fi icx7150 c12p

Jayavidhya — Fri, 13 Jan 2023 15:57:43 GMT

Hi @Bjamal

Please share the entire command of the switch.

SSH@ICX7150-C12-Switch#show version

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Fri, 13 Jan 2023 16:17:50 GMT

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3834R173

Software Package: ICX7150_BASE_L3_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 5 hour(s) 22 second(s)

The system started at 00:05:38 GMT+00 Sat Jan 01 2000

The system : started=cold start

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Fri, 13 Jan 2023 18:14:25 GMT

I am still unable to access my internet through the Ruckus device. What are the next steps? The command line output above is not a solution because I am still unable to access my internet.

Re: Ruckus Wi-Fi icx7150 c12p

Vásquez_Fer — Fri, 13 Jan 2023 18:18:35 GMT

Hi @Bjamal

As I can see your Switch is running the known routing issue for Lennar home users , this will affect the network performance.

Please run the following commands

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command : the switch will reboot )

More in detail check the following guide :

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Best Regards

Fernando Vasquez

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Fri, 13 Jan 2023 19:01:51 GMT

Hello Fernando. That successfully reset and reconnected the switch; however, I do not see the network under my WiFi options. I looked at my access points in my home and only 2 green lights are active, in the past I had 3 green lights active. The active green lights are CTL and PWR. The 5G nor 2.4G lights are active on either access point, what are the next steps?

Re: Ruckus Wi-Fi icx7150 c12p

Vásquez_Fer — Fri, 13 Jan 2023 19:45:23 GMT

Hi @Bjamal

Hope you are doing well !

Is the PWR flashing green ? or having any flashing light or they are static / Yellow light ?

In the Switch could you please run the following commands

Enable

Configure Terminal

LLDP run

Exit

show flash

Wait About 5 minutes then

Show lldp neighbors detail

Please share the results here over chat

Best Regards

Fernando Vasquez

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Fri, 13 Jan 2023 20:22:51 GMT

Good afternoon Fernando, I am doing well, just a doing a bit of troubleshooting lol. How are you doing today?

To answer your question, the lights on each of my access points are a static green. I have 2 access points, the first access point has static green for CTL and PWR; however the second access point has static green for PWR.

I ran the command prompts referenced, the results are below:

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Code Flash Free Space = 1134641152

Local port: 1/1/1

Neighbor: 3420.e319.c170, TTL 113 seconds

+ Chassis ID (MAC address): 3420.e319.c170

+ Port ID (MAC address): 3420.e319.c170

+ Time to live: 120 seconds

+ System name : "Ruckus-Unleashed"

+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

sion: 200.8.10.3.278"

+ System capabilities : bridge, WLAN access point, router

Enabled capabilities: bridge

+ Management address (IPv4): 192.168.1.9

+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

Operational MAU type : 1000BaseT-FD

Local port: 1/1/3

Neighbor: 3420.e316.75b0, TTL 112 seconds

+ Chassis ID (MAC address): 3420.e316.75b0

+ Port ID (MAC address): 3420.e316.75b0

+ Time to live: 120 seconds

+ System name : "RuckusAP"

+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

sion: 200.8.10.3.278"

+ System capabilities : bridge, WLAN access point, router

Enabled capabilities: bridge

+ Management address (IPv4): 192.168.1.4

+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

Operational MAU type : 1000BaseT-FD

Re: Ruckus Wi-Fi icx7150 c12p

Vásquez_Fer — Fri, 13 Jan 2023 23:42:11 GMT

Hi @Bjamal

Doing great ! , Based on the color lights can be that the WLAN service was disable.

We have 2 Options to fix this.

1-Based on the Output your Access Point IP address

1-Access Point : 192.168.1.4

2-Access Point : 192.168.1.9

Please try to copy the IP address and past it in the URL to see if you are able to log in into the Unleashed web page like the following :

This credentials should be the same as the unleashed mobile APP

Most common defaults ( Key sensitive ) :

username:admin password :Lennar
username:admin password :lennar
username:admin password :Ruckus1
username:admin password :Ruckus!

Select Access Point>>>>>Select Summary >>>> Edit

Verify Status of WLAN service>>>> If Disable>>>Change to Enable on both the radio and Click OK.

Make sure it says enable on 5G and 2.4G

The second option will be to reconfigure the Access Points from 0

1-On the unleashed dashboard

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-5925D5F4-0D37-434F-9212-86D769EF04DF.html

2-Physical option : Please read the following guide carefully: make sure you only have (1) the access point plug on the ICX-7150-C12P, the one still connected to the switch is the one that the factory reset will work on

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

Re: Ruckus Wi-Fi icx7150 c12p

Bjamal — Sat, 21 Jan 2023 19:05:50 GMT

Thank you! My network is up and running successfully, your support was amazing.

Re: Ruckus Wi-Fi icx7150 c12p

Yarenis — Mon, 23 Jan 2023 19:51:25 GMT

Hi @Bjamal

We are glad that the issues have been solved.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator