topic Re: Lennar Home ICX 7150 slow internet until reboot in RUCKUS Support for Lennar Homes

Lennar Home ICX 7150 slow internet until reboot

Mymnte — Tue, 10 Jan 2023 21:54:36 GMT

I have a Lennar home with 3xR510 WAPs all connected to a ICX7150 switch running over Cat6e. We have Xfinity 1gb service. When i perform a Analiti speed test connected directly to the xfinity router with a device i get ~500mpbs. Once I connect a device through the existing Ruckus network the speed drops to ~40-70mbps. If I reboot the switch the speed goes up to ~500 which is expected. Not sure what I can do to resolve this and I have to reboot roughly once a week, any help would be appreciated, thanks

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Tue, 10 Jan 2023 22:27:31 GMT

Hi @Mymnte

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a known issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Wed, 11 Jan 2023 16:02:00 GMT

I have actually done these steps about a year ago due to power outages but it was the primary that needed to be copied to the secondary. This fix resolved the issue of no network or very very slow after reboot. Everything has been working great for about a year, even after a couple power outages. Just recently though without any outage the networks speed will fall off on its own, a reboot brings it back to full speed.

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Wed, 11 Jan 2023 17:09:40 GMT

Hi @Mymnte

1-Can you check if this is happening on the ISP local ( router ) ?

2- Is this happening on a specific Access Point ?

3- Please make sure that wired is ok.

4- Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Wed, 11 Jan 2023 17:45:56 GMT

I will test next time the issue occurs, thank you

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Wed, 11 Jan 2023 19:21:45 GMT

Hi @Mymnte

No problem feel free to reach us any time !

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Thu, 12 Jan 2023 13:07:16 GMT

The issue occured again this morning so I connected my laptop with a patch cable to the switch and the speed test was 700/40 so it appeared to be wireless only, while in there I moved the network cables for the 3 apis to new ports and that seems to have resolved the issue without a reboot, at least for now, I will monitor and see if speed dips again.

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Thu, 12 Jan 2023 15:14:51 GMT

Hi @Mymnte

Thanks for the update !

Please check the cables from the Wireless access Point on the switch ICX-7150-C12.

Indicate what color (green or amber) is the port that goes to the access points

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Thu, 12 Jan 2023 16:01:50 GMT

They are all green

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Thu, 12 Jan 2023 16:05:40 GMT

Hi @Mymnte !

Once the problem comes back, check the ports

It would be great if you have access to the ICX-7150-C12P via IP or Console This to preform a cable diagnostic

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Thu, 12 Jan 2023 16:08:35 GMT

I can ssh to it with putty if you have something you would like me to check.

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Thu, 12 Jan 2023 16:10:38 GMT

I can ssh to the switch with putty if there is something you would like me to check.

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Thu, 12 Jan 2023 16:47:39 GMT

Hi @Mymnte

Hope you are doing well !

Please once you are on SSH on the switch run the following commands

-Enable

-Show flash

-Show inline power

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Thu, 12 Jan 2023 17:27:34 GMT

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Thu, 12 Jan 2023 18:29:56 GMT

Hi @Mymnte

Thanks for the update !

Please run the following commands to check the cables status

clear cable-diagnostics tdr 1/1/2
phy cable-diagnostics tdr 1/1/2

Note : Wait about 3 minutes to run the following command

show cable-diagnostics tdr 1/1/2

clear cable-diagnostics tdr 1/1/3
phy cable-diagnostics tdr 1/1/3

Note : Wait about 3 minutes to run the following command

show cable-diagnostics tdr 1/1/3

clear cable-diagnostics tdr 1/1/4
phy cable-diagnostics tdr 1/1/4

Note : Wait about 3 minutes to run the following command

show cable-diagnostics tdr 1/1/4

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Thu, 12 Jan 2023 20:46:14 GMT

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Thu, 12 Jan 2023 20:46:46 GMT

Apologies, accidentally hit accepted solution

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Thu, 12 Jan 2023 23:36:02 GMT

Hi @Mymnte

Based on thee outputs seems like that the device that is on port 1/1/3 on the Switch have a bad cable.

Could you please verify which device is ? it should locate in the red section in the following picture

Best Regards

Fernando Vasquez

Re: Lennar Home ICX 7150 slow internet until reboot

Mymnte — Fri, 13 Jan 2023 00:37:58 GMT

When I unplug that cable it belongs to my upstairs r510

Re: Lennar Home ICX 7150 slow internet until reboot

Vásquez_Fer — Fri, 13 Jan 2023 15:30:38 GMT

Hi @Mymnte

That cable needs to be replaced with a good one! This can affect performance causing the speed to be very slow through that access point.

It may be that one end of the cable is damaged or the cable is bent.

Best Regards

Fernando Vasquez