topic Re: Lennar named wifi networks are not showing up in RUCKUS Support for Lennar Homes

Lennar named wifi networks are not showing up

JenD — Mon, 09 Jan 2023 19:54:09 GMT

I am trying to connect to the Ruckus R320 and I do not see the Configure.me or the Lennar wifi networks available to connect to. I have unplugged and replugged in the power box in the laundry room. Two green lights are showing up at the Access Points first one is blinking, second one is solid, no other lights are on.

Re: Lennar named wifi networks are not showing up

Jayavidhya — Mon, 09 Jan 2023 20:17:39 GMT

Hi @JenD

Please share the below details for better understanding of the issue.

What is the current firmware version on Unleashed APs?
SSH into one of the APs and run below command to check if WLAN is actually deployed or not.
- get wlanlist
- If you are doing it in master AP, then first run
  - ap-mode
  - get wlanlist
Make sure SSID is not set to hidden.
Are you using AP groups? If yes, you may have to verify the group settings.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar named wifi networks are not showing up

JenD — Mon, 09 Jan 2023 20:38:02 GMT

Hello,

I do not have a lot of tech experience.

1. How do I check the firmware version?I can't get setup on Unleashed because I can't see the Configure.Me wifi.

2. How do I SSh into the AP? I have Windows 11, do I use command prompt? Do you have more detailed insturctions?

3. I have two AP's, does that mean I use groups?

Thank you for any further details you can provide me.

Re: Lennar named wifi networks are not showing up

Jayavidhya — Mon, 09 Jan 2023 21:02:34 GMT

Hi @JenD

Thanks for the information provided.

Please follow the below steps to unhide SSID.

We can access to AP GUI, do the following operation to unhide the SSID:
Go to Configuration > Radio 2.4G, find what you want to hide the SSID, click it.
In the Broadcast SSID Section, select Enable.
and then click Update Settings, You can find this SSID is broadcast.

We could also hide or unhide the SSID from the controller CLI using the below set of commands,

ruckus# config
ruckus(config)# wlan <WLAN name>
ruckus(config-wlan)# no hide-ssid
The command was executed successfully.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar named wifi networks are not showing up

JenD — Mon, 09 Jan 2023 21:13:28 GMT

I tried putting ruckus# config in command prompt and it says it is not recognized.

Where do I go to get to Go to Configuration > Radio 2.4G?

Thank you

Re: Lennar named wifi networks are not showing up

JenD — Mon, 09 Jan 2023 21:16:01 GMT

Do I go to Manage Network in Unleashed? What is the admin name and password?

Thank you

Re: Lennar named wifi networks are not showing up

JenD — Mon, 09 Jan 2023 21:21:07 GMT

Do I have to download something to my computer to do the above steps?

Re: Lennar named wifi networks are not showing up

Jayavidhya — Tue, 10 Jan 2023 13:41:48 GMT

Hi @JenD

Taking consideration that the unleashed dashboard/ application have their own credentials and to manage the access points and the switch has other credentials to manage the switch.

These are the credentials for the switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

RUCKUS UNLEASHED SETUP IN 5 MINUTES( TUTORIAL VIDEO):

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar named wifi networks are not showing up

JenD — Tue, 10 Jan 2023 17:24:50 GMT

How do I setup Unleashed if I do not see the Configure.Me option in Wifi?

Re: Lennar named wifi networks are not showing up

Vásquez_Fer — Tue, 10 Jan 2023 18:21:59 GMT

Hi @JenD

Hope you are doing well !

To check the configuration.me we must proceed to do a factory reset and I will leave you a guide, Please read it carefully ,for this process you must disconnect the rest of the access points if you have more than 1 Access Point, from the Switch ICX-7150-C12P and proceed with the factory reset with the access point you left / keep connected to work on this process ( Factory reset )

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: Lennar named wifi networks are not showing up

JenD — Tue, 10 Jan 2023 18:48:55 GMT

Thank you. I unplugged the other AP's and reset the main AP and I do not see Configure.Me, I see Recover.Me network available but it is asking for the network security key. When I enter the Lennar wifi password for the network security key it does not work.

What do I need to do?

Re: Lennar named wifi networks are not showing up

Jayavidhya — Tue, 10 Jan 2023 20:25:44 GMT

Hi @JenD

Here security key is the serial number of the Access Point. Also it will appear only when the access points are not getting the IP address.

Please confirm if the Ruckus ICX 7150 Switch is still connected to ISP router.

Also please follow the below guide for better understanding of the Recovery.me network.

https://support.ruckuswireless.com/articles/000011009

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar named wifi networks are not showing up

Vásquez_Fer — Tue, 10 Jan 2023 22:34:54 GMT

Hi @JenD

Please make sure the cables are setup correctly also another Factory reset can be needed it .

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

Re: Lennar named wifi networks are not showing up

JenD — Wed, 11 Jan 2023 00:55:54 GMT

Hello,

I am not able to access the rest button on the access point. I cannot get the top cover to come off, the unit is mounted to the ceiling. I tried using the key provided to release the cover but that is not working. Any tips? Is there any way to have a technician come out to my home?

Thank you

Re: Lennar named wifi networks are not showing up

Vásquez_Fer — Wed, 11 Jan 2023 15:04:49 GMT

Hi @JenD

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

In order to release the AP from the ceiling please check the following video ( minute 2:37 )

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=229s

Best Regards

Fernando Vasquez

Re: Lennar named wifi networks are not showing up

JenD — Wed, 11 Jan 2023 21:50:01 GMT

Hello, I do not see how to release the AP from the ceiling at minute 2:37?

Re: Lennar named wifi networks are not showing up

Vásquez_Fer — Wed, 11 Jan 2023 22:03:12 GMT

Hi @JenD

You need to watch from that part 2:37 to the end

Best Regards

Fernando Vasquez

Re: Lennar named wifi networks are not showing up

JenD — Wed, 11 Jan 2023 22:40:13 GMT

OK, I was able to reset the AP. I see the Configure.Me and I tried using the mobile app to set up Unleashed and I received a message Unleashed Unable to fetch default configuration from the AP.

What would my next steps be?

fyi -I may have reset the Switch ICX-7150-C12P at some point to see if that would bring the networks back up.

Thank you.

Re: Lennar named wifi networks are not showing up

Vásquez_Fer — Wed, 11 Jan 2023 23:08:25 GMT

Hi @JenD

You do not need to reset the ICX-7150-C12P is not necessary the ICX-7150-C12 provides power and data connectivity trough the ports is the only function.

Here is a short guide how to reset the access points correctly this process sometimes needs to be done multiple times

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Here is a short guide how to configure the Access Points correctly using the mobile app

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: Lennar named wifi networks are not showing up

JenD — Thu, 12 Jan 2023 01:11:53 GMT

ok,do I connect the orange wire from the switch to the Spectrum router I have or where does the orange wire get plugged into from the switch?

I have the blue cord from the AP connected to the switch. When I try to set up unleashed from my phone it says Great! You are connected to Unleashed facgtory Wifi ... then when I hit Start I get pop up message Unable to fetch default configuration from the AP.

I have reset the AP 4 or 5 times.

Thank you for your help.