topic Replacement equipment in RUCKUS Support for Lennar Homes

Replacement equipment

Cassandra12c — Thu, 12 Jan 2023 01:02:34 GMT

My Ruckus Hub has no connection and is un operable oh, how do I get a replacement?

Re: Replacement equipment

Jayavidhya — Thu, 12 Jan 2023 13:00:35 GMT

Hi @Cassandra12c

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: Replacement equipment

Cassandra12c — Thu, 12 Jan 2023 14:40:07 GMT

I’m unable to send a picture how can I do that?

Re: Replacement equipment

Jayavidhya — Thu, 12 Jan 2023 15:44:29 GMT

Hi @Cassandra12c

For better understanding, please follow the below steps to confirm the issue.

Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3- Make sure it is plugged into a well-known outlet/power source

4- Are the Access Points R510 powering up?

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

Re: Replacement equipment

Cassandra12c — Thu, 12 Jan 2023 16:31:50 GMT

I’m having no connection issues. My Internet is fine. Spectrum has been out to check the speed. There’s only two lights that are on the hood of a green light and a yellow light and there is static in the plug port. I have troubleshoot it reboot it this component in the steel is no activity. No lights are on the access points either.

Re: Replacement equipment

Jayavidhya — Thu, 12 Jan 2023 16:37:32 GMT

Hi @Cassandra12c

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Replacement equipment

Cassandra12c — Thu, 12 Jan 2023 16:38:23 GMT

I’m not IT tech savvy I’m honestly going to require s tech to come out or a replacement

Re: Replacement equipment

Jayavidhya — Thu, 12 Jan 2023 17:03:53 GMT

Hi @Cassandra12c

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

For replacement

Best regards,

Jayavidhya

Lennar Home Community