topic Re: Missing Username/password for ruckus icx 7150-12c in RUCKUS Support for Lennar Homes

Missing Username/password for ruckus icx 7150-12c

Aljanabi — Wed, 11 Jan 2023 23:17:43 GMT

My ruckus in not working g properly

to do factory rest I need username and password

lennar did not leave a sticker, no boxes nothing

is there a way to know what is my username and password

I tried all the ones posted here none worked

Thank you

Re: Missing Username/password for ruckus icx 7150-12c

Vásquez_Fer — Wed, 11 Jan 2023 23:23:23 GMT

Hi @Aljanabi !

Hope you are doing well !

To which device are you trying to get access ICX-7150 Or Access Point ( Wi-Fi configuration )

Please check the following guide to make sure is the right devices and the connections

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Best Regards

Fernando Vasquez

Re: Missing Username/password for ruckus icx 7150-12c

Aljanabi — Wed, 11 Jan 2023 23:38:07 GMT

Hello Fernando,

It is for the switch the icx 7150-12c

None of there worked,

Re: Missing Username/password for ruckus icx 7150-12c

Vásquez_Fer — Wed, 11 Jan 2023 23:46:08 GMT

Hi @Aljanabi

Thanks for the update !

We need physical access to the ICX-7150-Using the console connection

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Video link as reference : https://www.youtube.com/watch?v=XJS28DWbHM4

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enable
device# configure terminal
device(config)# username USERNAME password PASSWORD

Best Regards

Fernando Vasquez

Re: Missing Username/password for ruckus icx 7150-12c

Aljanabi — Wed, 11 Jan 2023 23:46:49 GMT

Is there a way to purchase customer support services? I have been without internet for almost a month and a half.

Re: Missing Username/password for ruckus icx 7150-12c

Vásquez_Fer — Wed, 11 Jan 2023 23:50:18 GMT

Hi @Aljanabi

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

Best Regards

Fernando Vasquez

Re: Missing Username/password for ruckus icx 7150-12c

Aljanabi — Wed, 11 Jan 2023 23:52:09 GMT

Fernando,

I see all green lights

I also have all the AP power on and the 2.4 and 5 GHz on but I can not connect to the internet

Re: Missing Username/password for ruckus icx 7150-12c

Aljanabi — Wed, 11 Jan 2023 23:56:01 GMT

Re: Missing Username/password for ruckus icx 7150-12c

Vásquez_Fer — Thu, 12 Jan 2023 00:05:19 GMT

Hi @Aljanabi

Have you check with your ISP Internet

Can you connect directly to your local Router to check if you have internet access

RUCKUS devices only distribute the internet from the internet provider

Best Regards

Fernando Vasquez

Re: Missing Username/password for ruckus icx 7150-12c

Aljanabi — Thu, 12 Jan 2023 00:03:57 GMT

yes the internet works perfectly as I can connect and use the internet through their router

Re: Missing Username/password for ruckus icx 7150-12c

Vásquez_Fer — Thu, 12 Jan 2023 15:16:23 GMT

Hi @Aljanabi

Make sure the devices are connected correctly and also make sure the cable from the ICX-7150-C12P to the router is good.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Best Regards

Fernando Vasquez

Re: Missing Username/password for ruckus icx 7150-12c

Aljanabi — Sat, 14 Jan 2023 16:21:38 GMT

Hello Fernando

I had someone from Ruckus two years ago remotely set all the AP and ICX 7150

I still can’t get internet over the APs

I posted photos on here to she what I see on the unleashed app

Re: Missing Username/password for ruckus icx 7150-12c

Jayavidhya — Mon, 16 Jan 2023 20:22:02 GMT

Hi @Aljanabi

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

Also please share the error that you are getting in the unleashed app.

Best regards,

Jayavidhya

Lennar Home Community

Re: Missing Username/password for ruckus icx 7150-12c

Phuongnld — Mon, 30 Jan 2023 04:55:40 GMT

Thank you for your guide. It works with ICX 7150-C12P and 24P