topic Re: Ruckus Not Working in RUCKUS Support for Lennar Homes

Ruckus Not Working

Danielle31491 — Mon, 02 Jan 2023 21:34:46 GMT

Hello,

There was a storm that came through and knocked the Ruckus out. Since then, it has not been working properly. I have rebooted it several times and still no improvement. Will need further assistance.

Re: Ruckus Not Working

Yarenis — Mon, 02 Jan 2023 22:05:10 GMT

Hi @Danielle31491

Please confirm if you are talking about the ICX7150 Switch or the Access Point, and if is the Switch, please confirm the color status of the SYS LED light.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 13:01:29 GMT

the access point upstairs the middle light is off the rest are green. The access point downstairs 2 lights are off the rest green.

All the lights on the main box in the basement are green.

Re: Ruckus Not Working

Jayavidhya — Wed, 11 Jan 2023 15:49:52 GMT

Hi @Danielle31491

Basically if the switch has green light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 17:02:11 GMT

It’s still not working.

Re: Ruckus Not Working

Jayavidhya — Wed, 11 Jan 2023 17:42:42 GMT

Hi @Danielle31491

Please provide the screenshot of the error you are seeing while try to fix the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 17:47:10 GMT

Re: Ruckus Not Working

Jayavidhya — Wed, 11 Jan 2023 19:11:24 GMT

Hi @Danielle31491

Based on your description, as the access points are powering up also the green light in the switch indicates routing code issue.

Please follow up the below guide to solve the issue

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 20:53:19 GMT

This is still not working and now it’s worse than before. Now both of my Wifi are out and I have no internet access for my home. I really need someone to call me for further assistance. I work from home and these instructions that are not user friendly to someone who is not an IT specialist.

Re: Ruckus Not Working

Jayavidhya — Wed, 11 Jan 2023 21:00:09 GMT

Hi @Danielle31491

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 21:11:06 GMT

I clearly followed the steps and it only made the system shut down completely. Obviously, this means the system is damaged and needs to be replaced.

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 21:25:33 GMT

How do I find my other wifi? I reset both assess points, and now the second wifi connection won't pop up. So now I cannot login to the unleashed app since I have no internet connection.

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 21:32:15 GMT

The router upstairs shows two yellow lights

Re: Ruckus Not Working

Vásquez_Fer — Wed, 11 Jan 2023 22:25:40 GMT

Hi @Danielle31491

Basically, the yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.

This does not mean that the Access Point is broken or damaged.

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

Please verify that you have internet access from your ISP since the RUCKUS devices only distribute the internet access from the Wireless Access Point

Best Regards

Fernando Vasquez

Re: Ruckus Not Working

Danielle31491 — Wed, 11 Jan 2023 23:23:51 GMT

I don’t have Radio 5G. The lights turned yellow after resetting the actually assess points. Now my Butlers2 wifi will not show up and I cannot log into the unleashed app because it’s associated with Butlers2. How do I fix this ?

Re: Ruckus Not Working

Vásquez_Fer — Wed, 11 Jan 2023 23:41:37 GMT

Hi @Danielle31491

Please, do not do any procedure that we have not recommended, my co-worker suggested you to fix the problem of the routing code

Please read really carefully the following guide :

Make sure to have just one access point connected to the ICX-7150-C12 ( disconnected from the Ethernet port the rest of them ) , that access point that you keep connected is the one that you are going to work on the factory reset.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez