topic Re: Why is it so hard to get an RMA from you guys???? in RUCKUS Support for Lennar Homes

ICX 7150 will not power on

mpuhalov — Wed, 04 Jan 2023 16:51:39 GMT

I have an ICX 7150-C12 that will not power on. S/N is FEK3233N0KV

How do I get and RMA?

Re: ICX 7150 will not power on

Jayavidhya — Wed, 04 Jan 2023 19:51:14 GMT

Hi @mpuhalov

For better understanding please follow the below steps to confirm whether the switch gets powered on or not.

1. Please connect the switch to the power outlet and check if its still not powered enough.

2. If the switch is not powered on yet, then please share the panoramic picture of the switch while it is connected to the power outlet.

Best regards,

Jayavidhya

Lennar Home Community

Why is it so hard to get an RMA from you guys????

mpuhalov — Thu, 05 Jan 2023 21:57:52 GMT

I have had a failed switch for over 4 weeks and cannot get any response from anyone on how to get an RMA.

Why is this so difficult?

Re: Why is it so hard to get an RMA from you guys????

Vásquez_Fer — Fri, 06 Jan 2023 12:31:40 GMT

Hi @mpuhalov

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Why is it so hard to get an RMA from you guys????

mpuhalov — Mon, 09 Jan 2023 21:26:48 GMT

This is the third time I have answered these questions...are you not receiving my replies?

Switch is plugged in using a verified power cord and a verified power outlet.

There are no lights on the switch. It is dead.

Re: Why is it so hard to get an RMA from you guys????

Jayavidhya — Tue, 10 Jan 2023 12:57:19 GMT

Hi @mpuhalov

Thank you for the details provided, based on the troubleshooting you have done since the ICX7150 Switch is dead even in directly wire to the power outlet, this unit must be RMA (return merchandise authorization), which means to replace it, please contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Link for the Chat

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community