topic Re: SYST light and PWR light are solid. No POE or unable to connect to it to reset it in RUCKUS Support for Lennar Homes

SYST light and PWR light are solid. No POE or unable to connect to it to reset it

Gmoney310 — Mon, 09 Jan 2023 18:35:13 GMT

I have tried to connect to the switch to redo the firmware. Its not working and I need an RMA.

Thanks,

Gabriel Valencia

Product owner

www.lennar.com

Re: SYST light and PWR light are solid. No POE or unable to connect to it to reset it

Jayavidhya — Mon, 09 Jan 2023 19:52:25 GMT

Hi @Gmoney310

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: SYST light and PWR light are solid. No POE or unable to connect to it to reset it

Gmoney310 — Mon, 09 Jan 2023 20:39:35 GMT

Never logs inHeres the cable and even tried a different cable

Re: SYST light and PWR light are solid. No POE or unable to connect to it to reset it

Gmoney310 — Mon, 09 Jan 2023 20:49:48 GMT

I have a case open for this as well . I need an RMA ASAP as my home network is down.

01423554

Re: SYST light and PWR light are solid. No POE or unable to connect to it to reset it

Jayavidhya — Mon, 09 Jan 2023 20:55:54 GMT

Hi @Gmoney310

Chat Link:

https://support.ruckuswireless.com/contact-us

Thank you for the details provided, this unit must be RMA (return merchandise authorization ), which means to replace it, please contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Best regards,

Jayavidhya

Lennar Home Community