topic Re: Boxes on the ceiling will not power up. in RUCKUS Support for Lennar Homes

Boxes on the ceiling will not power up.

Ronnie — Sat, 26 Nov 2022 16:03:08 GMT

How do I get boxes on the ceiling to comeback on. I’ve completed reset and boxes still have no power. How do we get someone to come to the house to fix?

Re: Boxes on the ceiling will not power up.

Vásquez_Fer — Sat, 26 Nov 2022 16:26:35 GMT

Hi @Ronnie

Hope you are doing well !

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

If you need something to be clarify on the process, please let us know

Best Regards

Fernando Vasquez

Re: Boxes on the ceiling will not power up.

Ach — Sun, 27 Nov 2022 00:43:12 GMT

My house is having the same issue as Ronnie. We have our Fios router connected to the network port above the usb port, and there is a solid and blinking green light above it. We have cables in ports 1-4 and they have no lights. I assume these four cables correspond to the four ceiling routers in my house. What next?

Re: Boxes on the ceiling will not power up.

martin_martin — Sun, 27 Nov 2022 09:53:29 GMT

Hi Ach,

The port above the USB port is what we call an out of band management port, and is mainly used for managing the switch.

Can you please check, did you put the cable in NR 13 as shown in the picture below?

If so, please disconnect that cable and put it in one of the ports that are labeled NR 4 in the above picture (those are a block of 12 ports any of them will be good)

Then see if all is working again.

Kind regards

Martin

Re: Boxes on the ceiling will not power up.

Ach — Sun, 27 Nov 2022 15:09:07 GMT

Ok I moved the cable from NR 13 to NR 4. No lights are coming on still, and my ceiling routers still have no power.

Re: Boxes on the ceiling will not power up.

Ach — Sat, 07 Jan 2023 02:25:24 GMT

I haven’t gotten a response since November. The issue is still there. When all my devices are connected to my ISP’s router, it causes it to be very slow. I need timely help, I can not keep putting this issue aside.

Re: Boxes on the ceiling will not power up.

Jayavidhya — Mon, 09 Jan 2023 17:44:33 GMT

Hi @Ach

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community