topic ICX7150 stuck in boot mode - "is not alive" when trying to ping in RUCKUS Support for Lennar Homes

ICX7150 stuck in boot mode - "is not alive" when trying to ping

chrjac — Mon, 09 Jan 2023 17:18:44 GMT

Hello,

Initially posted this last week with no response. The switch will not perform basic networking functions like Ping. I've set the environment per the instructions in several posts. Can an engineer please respond with some next steps and/or recommendations.

Our home lost power after which, our ICX7150 will no longer boot. The power light is green and the system light is steady amber. I've attempted a reset after which all status lights blink amber while power light is steady green. I have also tried to perform a software recovery following these instructions: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP. I get the same messaging when I attempt to ping the local IP on the switch as well. I've tried with multiple machines, network interfaces and cables with exactly the same results. Are there any other tricks I can try?

Thank you!

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

Vásquez_Fer — Tue, 10 Jan 2023 17:56:11 GMT

Hi @chrjac

Hope you are doing well !

Did you configured the Ethernet port addressing on the same Range IP address as the switch ?

Following section :

Now we have all the applications downloaded and the firmware, Let’s configure your Computer’s IP address, this must be statically assigned in order to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require configure the computer with the same subnet.

Start>type control panel>View network status and Task>change adapter setting>Ethernet>right click properties>Internet Protocol (TCP/IPv4)>Select Use the following IP address>insert the same information I have>Click OK

Please provide an image/photo where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best Regards

Fernando Vasquez

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

chrjac — Wed, 11 Jan 2023 04:10:25 GMT

Hi Fernando,

Thanks for the reply! I did configure the ethernet port on the FTP Server per the attached screenshot and connected to the switch via the 'Out-of-band management port' per the attached screenshot.

And I've also pasted settings from the switch below:

ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

Vásquez_Fer — Wed, 11 Jan 2023 15:07:13 GMT

Hi @chrjac

Please provide an image/photo where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to PC. ( Physical setup ) like the following example :

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best Regards

Fernando Vasquez

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

chrjac — Wed, 11 Jan 2023 18:37:54 GMT

Please find the attached photo of the cable configuration. But to be clear, I would not have been able to set the environment if I had not connected the cables properly would I?

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

Vásquez_Fer — Wed, 11 Jan 2023 19:26:28 GMT

Hi @chrjac

Yes, but We would like to check the managed port lights that's all .

Based on the troubleshooting done, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

chrjac — Wed, 11 Jan 2023 19:58:58 GMT

Understood.

Thank you for your help!

Chris

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

Gully — Sat, 11 Mar 2023 21:09:27 GMT

I have the exact same issue and set up. I just put in a ticket. Could you please advise if anything else is needed?

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping

Imran_ruckus — Mon, 13 Mar 2023 23:56:51 GMT

Hi @Gully

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

As this case is raised by @chrjac which is resolved and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.