topic Re: APs not powered - no Ring etc in RUCKUS Support for Lennar Homes

APs not powered - no Ring etc

Anonymous — Wed, 04 Jan 2023 02:43:35 GMT

After a recent power outage, my Ruckus switch has one green (power) and one yellow light. Both upstairs and downstairs WAPs have no lights, and our ring doorbell is unresponsive. I read elsewhere in this forum, that someone was directed to perform a reset (hold reset button while cycling power until all lights flash yellow, then release). I did that. It is just permanently flashing yellow now. After waiting about 10 mins, I decided to cycle power again, and I'm back to where I started - One green, one yellow light. I do not have the hardware to perform a firmware update as some have been directed to do. Looks like I will need in person tech help, is that an option?

Re: APs not powered - no Ring etc

Jayavidhya — Wed, 04 Jan 2023 16:33:51 GMT

Hi @bryan1775

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: APs not powered - no Ring etc

Anonymous — Wed, 04 Jan 2023 18:37:11 GMT

Yeah... I'm not an IT guy. I tried the basic reset procedure as described above, and it did not work. The rest of this is frankly more than a customer should have to deal with. First, I don't have the hardware to complete this task (pc with both USB and ethernet jacks) and even if I did, I still feel like this is a bit much for the end user to have to do. Not impressed with the customer service here, in that Ruckus isn't willing to provide on site help. No offense to the forum here, of course. I just think it's absurd for Ruckus to expect the end user to be flashing firmwares etc.. Lennar is mum on the whole situation too - not much help at all.

Re: APs not powered - no Ring etc

Jayavidhya — Wed, 04 Jan 2023 19:34:21 GMT

Hi @ bryan1775

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged. We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: APs not powered - no Ring etc

Anonymous — Wed, 04 Jan 2023 20:45:27 GMT

ok, I will try to find help locally before I attempt it myself. Is the Ring doorbell powered by the Ruckus? Because it also is not working, as others have stated having the same issue.

Re: APs not powered - no Ring etc

Yarenis — Wed, 04 Jan 2023 20:53:30 GMT

Hi @bryan1775

Sure, and yes, normally the Ring doorbell is PoE device that required power from the ICX7150 Switch.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: APs not powered - no Ring etc

Vamsik — Sat, 07 Jan 2023 07:02:34 GMT

Hi, was this ever resolved? I am into the same issue and not able to solve this by just reset. How did you resolve this?

Re: APs not powered - no Ring etc

Anonymous — Sun, 08 Jan 2023 20:12:18 GMT

I decided to go another way and replace the switch. So I have a perfectly good Ruckus 7150 that just needs the firmware reflashed. May try to sell it.

Re: APs not powered - no Ring etc

Vamsik — Sun, 15 Jan 2023 17:45:04 GMT

So you replaced the ruckus switch with any other switch? Will the APs work with any other switch? Can you please provide the details.

Re: APs not powered - no Ring etc

Anonymous — Sun, 15 Jan 2023 18:31:32 GMT

Yes, I replaced the switch with a $20 Amazon unit. Easy, and reliable. The Ruckus WAPs no longer work, but I still have solid wifi signal throughout the house. I have converted several coax wall jacks (stupid Lennar) to ethernet and hard wired most high bandwidth items (TV, PC) to my gigabit service. I will eventually get an eeros mesh or something similar that's much easier to configure. Ruckus is good equipment, it's just way overkill for residential use, which is why I assume Lennar stop using it. Good luck .

Re: APs not powered - no Ring etc

Vamsik — Sun, 15 Jan 2023 21:09:17 GMT

Yes. I am planning the same thing. Throw away the complexity of ruckus switch and replace them with eero mesh and a switch. Ruckus is way overkill and expecting users to configure their networking routers 😄 Thank you for the details.