topic Ruckus connectivity issue in RUCKUS Support for Lennar Homes

Ruckus connectivity issue

Kmortenson — Sat, 07 Jan 2023 02:55:10 GMT

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore.

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

Re: Ruckus connectivity issue

Kmortenson — Sat, 07 Jan 2023 03:09:14 GMT

We were told by a Lennar rep that our ruckus was probably corrupted and The simplest fix would be either purchase a new switch, or process an RMA through Rukus to have them replace it.

Re: Ruckus connectivity issue

Kmortenson — Sun, 08 Jan 2023 04:01:22 GMT

We fixed it! We had to connect laptop to ruckus via ethernet, and then log in to the ruckus with the IP address, and then re-enable power to the ports the APs are connected to

Re: Ruckus connectivity issue

Jayavidhya — Mon, 09 Jan 2023 16:56:04 GMT

Hi @kmortenson

Thanks for your confirmation. Please feel to reach out to us if you find any issues.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus connectivity issue

Kmortenson — Mon, 09 Jan 2023 17:37:03 GMT

Hi Jayavidhya,

Yes, we are having issues now again. Is there another way to reach out to you besides this forum? We need to know next steps and we shouldn't have to do this everytime we lose power.

Re: Ruckus connectivity issue

Jayavidhya — Mon, 09 Jan 2023 17:59:06 GMT

Hi @kmortenson

Please follow the below steps for better understanding of the issue.

Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3- Make sure it is plugged into a well-known outlet/power source

4- Are the Access Points R510 powering up?

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus connectivity issue

Kmortenson — Mon, 09 Jan 2023 18:43:44 GMT

We do not have any power to our APs. On the Ruckus, we have a green light on the system , and green light on power. We have green lights on a couple other ports that are being used, but it is not giving POE to the APs. We fixed it a couple days ago by re-enabling POE to the AP ports, but our power flickered again today and they are all off again...

Re: Ruckus connectivity issue

Jayavidhya — Mon, 09 Jan 2023 19:36:44 GMT

Hi @kmortenson

Basically if the switch has green light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus connectivity issue

Kmortenson — Mon, 09 Jan 2023 20:07:32 GMT

Thank you for sending this but we already know and have done this. I'm confused on why this is needing to be donen everytime. No one else in our neighborhood with the same Lennar house have to do this everytime the power goes out. There seems to be a defect with this ruckus device and I'd like to know next steps

Re: Ruckus connectivity issue

Kmortenson — Tue, 10 Jan 2023 01:46:41 GMT

We need to have this device replaced

Re: Ruckus connectivity issue

Kmortenson — Tue, 10 Jan 2023 01:58:50 GMT

We need some support with our device. We have gone through all of those steps and still not working. We need our device replaced. We have only lived in this house for 3 years it doesn’t make sense we would be having this issue.

Re: Ruckus connectivity issue

Jayavidhya — Tue, 10 Jan 2023 12:53:33 GMT

Hi @kmortenson

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus connectivity issue

Kmortenson — Wed, 11 Jan 2023 17:54:56 GMT

When my husband comes back from his business trip, I'll have him take the photo of the lights.

Is there any solution if these steps / everything doesn't resolve our issue? Can it be replaced?

Re: Ruckus connectivity issue

Jayavidhya — Wed, 11 Jan 2023 18:08:58 GMT

Hi @Kmortenson

Before replacing a product we need to confirm whether the switch is working or not.

So please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus connectivity issue

Kmortenson — Wed, 11 Jan 2023 18:49:38 GMT

Yes as soon as my husband gets home we will provide the photos.

Just wanted to make sure that if it is in fact defective, we can have it replaced.

Re: Ruckus connectivity issue

Kmortenson — Sun, 15 Jan 2023 10:52:53 GMT

We are trying to follow the steps and have the laptop connected to the ruckus but we are locked out

Re: Ruckus connectivity issue

Jayavidhya — Mon, 16 Jan 2023 17:44:59 GMT

Hi @kmortenson

Please confirm whether you have access to the switch CLI. If yes please share the screenshot of the error you are getting while trying the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus connectivity issue

Kmortenson — Wed, 15 Mar 2023 14:22:24 GMT

Hello,

For the past 3 months, we've had the same issue ith our lights just flickering and the ruckus/ internet going out. We follow the steps (hooking up the laptop and resetting it) but it's getting a little ridiculous that we have to do that everytime. Our ruckus is defected and we need it replaced or someone to physically come out ASAP.

I'm not sending anymore photos, following any more steps. We need this resolved.

Re: Ruckus connectivity issue

Vásquez_Fer — Wed, 15 Mar 2023 15:26:38 GMT

Hi @Kmortenson

Hope you are doing well !

Please share the error that you are getting in order to help you properly.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Once the issue is fixed to avoid this in the future please upgrade the unit to 8095g

There are 3 different ways how to upgrade the switch

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Video Link as reference: https://www.youtube.com/watch?v=DHIEajPhHWQ&t=186s

Via WEB GUI / TFTP option

How to perform an Upgrade via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Via USB/flash driver/ pen drive option

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

Best Regards

Fernando Vasquez

Re: Ruckus connectivity issue

Kmortenson — Wed, 15 Mar 2023 15:40:56 GMT

Hi Fernando,

There is no error, our lights on our AP completely shut off everytime. We bring it back up and then it shuts off as soon as the lights just flicker.

Anytime the Ruckus loses power, our APs lose power to them. We then connect to the Ruckus via ethernet cable and are unable to connect due to apparently the username and password resetting. The only way to get in to the ruckus again is to copy and paste:

enable configure terminal crypto-ssl certificate generate username super password password aaa authentication login default local aaa authentication web-server default local no telnet server enable aaa console web-management https password-change any ip ssh timeout 30 ip ssh idle-time 20 console timeout 30 write memory exit

In to the putty app. This allows us to gain access in to the ruckus and re-designate the ports for inline power to the APs. This will work fine until the power goes out or flickers the next time and then the process must be repeated.

Will upgrading the switch prevent this from happening?