topic Re: Ring and the Ethernet cables are not working. in RUCKUS Support for Lennar Homes

Ring and the Ethernet cables are not working.

unalcemal — Sat, 07 Jan 2023 00:42:23 GMT

I spoke with ring they said I need to contact the HOA. They think the cable is bad.
also Wi-Fi is working but not the Ethernet cable.

Re: Ring and the Ethernet cables are not working.

Yarenis — Sat, 07 Jan 2023 00:49:01 GMT

Hi @unalcemal

We support Ruckus devices for Lennar home clients, so will be the R510 Access Points and the ICX7150 Switch, if the cable is damage to can test by changing the cable.

ICX7150 Switches

R510,R310 and R320 Access Points.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ring and the Ethernet cables are not working.

unalcemal — Tue, 10 Jan 2023 21:32:09 GMT

It’s the tiny cable that runs around the house might be damaged all the internet cables are fine it’s the one that runs into thru the walls

Re: Ring and the Ethernet cables are not working.

Vásquez_Fer — Tue, 10 Jan 2023 22:38:05 GMT

Hi @unalcemal

It's good to know we have some suspected culprits. Let us know anything else about it.

Best Regards

Fernando Vasquez

Re: Ring and the Ethernet cables are not working.

unalcemal — Tue, 10 Jan 2023 22:42:13 GMT

What should I do?

Re: Ring and the Ethernet cables are not working.

Vásquez_Fer — Tue, 10 Jan 2023 22:44:33 GMT

Hi @unalcemal

This is beyond our scope since, we only provide the devices but we are not in charge of the installation or wiring , you can contact Lennar builder or some technician 'as the third party' to check the wiring correctly

Best Regards

Fernando Vasquez