Connectivity Issues with ICX-7150-C12

kqnguyen1 — Fri, 30 Dec 2022 02:02:21 GMT

Having connectivity issues with my ICX-7150 and APs (Lennar home). Connection is very spotty and slow (keeps dropping randomly). Have been reading through the forum for similar issues and seems it could be caused by a routing issue that could occur after a power outage. Already attempted to reset the switch and also unplug/reconnect.

Websites not loading
Devices getting disconnected randomly
Devices often not being able to connect to internet

Tried to access the switch via the web browser but no username/PW combinations seem to work. Need some help on next steps to find correct switch IP address, log in, etc., please advise thank you.

Re: Connectivity Issues with ICX-7150-C12

Lspray35 — Fri, 30 Dec 2022 03:55:15 GMT

Did you get an answer to this yet? I’m having the exact same issue

Re: Connectivity Issues with ICX-7150-C12

Vásquez_Fer — Fri, 30 Dec 2022 15:08:53 GMT

Hi @kqnguyen1

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Possible passwords and username for ssh / access username : admin password : Lennar / username : admin password : Ruckus! / username : admin password : Ruckus1/ username : super password : sp-admin

Also Try Telnet option

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Connectivity Issues with ICX-7150-C12

r_mendoza85 — Fri, 06 Jan 2023 23:44:59 GMT

Did you ever get any help with this?

Re: Connectivity Issues with ICX-7150-C12

Yarenis — Sat, 07 Jan 2023 00:17:06 GMT

Hi @r_mendoza85

Please open your own post for better assistance.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

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