topic Ruckus Switch rebooted in Router mode after power outage, causing internet instability in RUCKUS Support for Lennar Homes

Ruckus Switch rebooted in Router mode after power outage, causing internet instability

brocashmere — Thu, 05 Jan 2023 18:58:26 GMT

Hi,

I currently have my connection set up as below

Internet Modem -> Router -> Ruckus Switch/Router -> Ruckus APs

Originally, I believe my Ruckus Switch was set up as a Switch, but after a recent power outage, devices connecting to my Ruckus APs have become unstable. When looking into the Ruckus Switch within the Ruckus app, its status is now PENDING, and also that it is now a "Router"? It is also now prompting for a username and password when trying to access via the app, but I do not have a username and password.

How can I,

1. Revert the Ruckus Router back to a Switch format?

2. Access the Ruckus Switch/Router via username/pass?

3. Prevent the Switch from booting as a Router in future power outages?

I have seen similar topics but am not able to understand some of the steps to revert. Would appreciate a step by step on how to resolve.

Thanks in advance for any help,

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

brocashmere — Thu, 05 Jan 2023 20:09:31 GMT

Reviewing other posts/instructions which have been very helpful, I successfully SSHed into the Router and see that I have the Switch Image on my Primary and Router Image on Secondary.

After following instructions to flash/reboot the system with the Primary/Switch image, after rebooting, it still seems to have booted to Secondary/Router.

I have also confirmed my Boot preference is Default (tries to use Primary first)

Unsure if my Primary image is corrupt or other issues? Any suggestions of what else to try? Thanks,

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

Jayavidhya — Thu, 05 Jan 2023 20:39:16 GMT

Hi @brocashmere

1. Revert the Ruckus Router back to a Switch format?

Ans: To revert back to switch mode we have to change the codes to switching format.

For example here SPR08090d "R" is a routing code and in SPS08095d "S" is a switching code.

Secondary partition contains the routing code which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide to fix this issue.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

ICX7150-24P Router>ena
ICX7150-24P Router#show flash

Most of the Lennar homes has the switching code in the primary image (SPS08090d) with the following command we are going to remove the routing code image in to the secondary in order to avoid this issue if there is any power outage in the future

2. Access the Ruckus Switch/Router via username/pass?

For gaining access to switch there are 4 ways .

WebGUI, SSH, Telnet, console.

Note: Taking consideration that the unleashed dashboard/ application have their own credentials and the switch has other credentials to manage the switch, inorder to fix the routing code issue you have to gain access to the switch via WebGUI or SSH or Telnet or Console.

Please check the following credentials for the switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

3. Prevent the Switch from booting as a Router in future power outages?

To prevent this issue, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

Yarenis — Thu, 05 Jan 2023 20:43:29 GMT

Hi @brocashmere

please perform the Upgrade to the recommended code 08095g using the switching file named SPS08095gufi.bin, this will fix the current defect that exist after a power outage causing that the Switch boot from the secondary no default partition, but this time you will have both partitions in Switching code.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

brocashmere — Thu, 05 Jan 2023 21:08:56 GMT

Thanks for the quick responses Jayavidhya and Yarenis,

Question - if my current images are already 08090d.bin, do I need to complete the intermediate upgrade? Or can I directly upgrade to SPS08095gufi.bin?

Thanks,

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

brocashmere — Thu, 05 Jan 2023 21:16:06 GMT

Confirming also that the 08095 version needed is 08.0.95h (GA)?

Thanks,

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

Yarenis — Thu, 05 Jan 2023 21:17:10 GMT

Hi @brocashmere

You can go straight to 08095G UFI.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

Yarenis — Thu, 05 Jan 2023 21:20:31 GMT

Hi @brocashmere

Just 08095g, that is the recommended code, so your upgrade patch is

08090d>>08095g UFI

Example:

device# copy tftp flash 10.176.220.51 SPS08095gufi.bin primary

device# copy tftp flash 10.176.220.51 SPS08095gufi.bin secondary

device# Show flash

device# Write memory

device# Reload

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

brocashmere — Thu, 05 Jan 2023 22:08:05 GMT

Thanks so much Yarenis, that did the trick and it is now rebooted as a switch.

However, now when I am checking the Switch within the Unleashed App, it is displayed in a Red status of "Connecting (Discovery)" where usually in the past I was able to see the number of devices connected etc.

Devices connected to the switch seem to be working as expected though.

Any thoughts on how to recover the Switch status in the app? Thanks,

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

Yarenis — Thu, 05 Jan 2023 22:32:41 GMT

Hi @ brocashmere

Hit the option remove and then wait 10 minutes, if the unit is not added, try to add, if the issue persisted, please upgrade to the recommend code 08095g UFI and finally run the next commands to enable SSH.

1:Remove

2:Add

3:Upgrade to the code 08095g UFI

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

4:Once is upgraded, run the next set of commands(you may need to re add the Switch but know with the new credential you have set)

Switch>enable

Switch(config)#configure terminal

Switch(config)#crypto key generate

Switch(config)#username <xxx> password <xxx>

Switch(config)#aaa authentication login default local

Switch(config)#exit

Switch#write memory

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

brocashmere — Thu, 05 Jan 2023 22:45:10 GMT

Hi Yarenis,

This is referencing viewing the Switch in the Mobile Ruckus Unleashed App (to manage its associated AP wifi network etc). I successfully upgraded the switch via TFTP to 08095g ufi, I but am unable to locate an option to 1. Remove the Switch from the app (to see if the unit re-adds) per your instructions.

I only have options to Refresh it, but it regenerates the red 'Connecting (Discovery)' status. I also do not see an option to re-add a switch?

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

Yarenis — Thu, 05 Jan 2023 23:13:22 GMT

Hi @brocashmere

Remember, run the command to enable SSH, please show me a screenshot, this must be done from Web Gui.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

brocashmere — Thu, 05 Jan 2023 23:34:56 GMT

Thanks Yarenis - removing the Switch and letting it re-add by itself worked. Appreciate your help here!

Re: Ruckus Switch rebooted in Router mode after power outage, causing internet instability

Yarenis — Thu, 05 Jan 2023 23:36:24 GMT

Hi @brocashmere

I guess you never accessed the web GUI.

1:Paste the IP address of the Access Point master in the URL bar, and log in with the same credentials of the APP.

2:Paste the next site unleashed.ruckuswireless.com in both cases your computer/Phone or tablet must be connected to the WIF coming from the access.

points.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community