topic Re: ICX 715 not working in RUCKUS Support for Lennar Homes

ICX 715 not working

nanners02 — Wed, 28 Dec 2022 19:35:37 GMT

After a power outage the switch did not rebooted. Manually rebooted and now the internet is SUPER slow and not routing to the AP's. The signal is weak to the point the ring doorbell and cameras are not getting signal. How do I get this resolved?

Re: ICX 715 not working

Vásquez_Fer — Wed, 28 Dec 2022 20:03:39 GMT

Hi @nanners02

Hope you are doing well !

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 06:26:51 GMT

Thanks for this. However, I am not at all able to troubleshoot any of this on my own. Can we please get a live session set up as internet is essential as I work from home.

Thanks!

Re: ICX 715 not working

Vásquez_Fer — Thu, 29 Dec 2022 12:16:48 GMT

Hi @nanners02

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Best Regards

Fernando Vasquez

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 14:22:27 GMT

OK, well then I need additional help. Not sure how you can provide that with no phone support but will need it. The link you sent in the first reply for IP locating software gives an error that it is not available in my region. Please advise.

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 15:03:33 GMT

Re: ICX 715 not working

Vásquez_Fer — Thu, 29 Dec 2022 17:00:18 GMT

Hi @nanners02

Please try to check another IP scanner Free on your PC also at the bottom there is an option to log in into the Router and check device list.

Best Regards

Fernando Vasquez

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 18:44:36 GMT

Already have run and I have the IP address but I can not apply any of the troubleshooting steps as it is not finding what I need.
The internet is so spotty downloading items is tricky on my Mac.

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 18:46:03 GMT

Also, the switch is not there when i log into unleashed. How do I fix that?

Re: ICX 715 not working

Yarenis — Thu, 29 Dec 2022 19:04:28 GMT

Hi @nanners02

The Switch will not appear in the Unleashed APP if it is running in the routing code, due that the connectivity is not the best with the Master access point, now to fix the routing code issue, you can gain access to the Switch via SSH,Telnet, console or even Web access by placing the IP address of the Switch in your web browser, not with the MAC computer you do not require using any application such a putty or Mobaxter, because from the same terminal you can initiate the SSH or telnet access, which is explained in my coworker guide named How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

Note: let me add the guide back to solve the issue via the web, which was added previously, if you have any issues please share the error, and if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Session in the Guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 19:24:14 GMT

Re: ICX 715 not working

Yarenis — Thu, 29 Dec 2022 19:45:27 GMT

Hi @nanners02

Please try to gain access via WEB with that IP address 192.168.1.174 if you have issues, please wire the computer to the Switch and try again.

Follow up the next guide in case you were able to connect, try the next credentials or the same you used for the Unleashed Dashboard page.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 19:49:14 GMT

I have tried via WEB. It does not load. Errors out as you can see below. Also can not hard wire to the switch as I do not have the correct cord usb to usb-c.

Re: ICX 715 not working

Vásquez_Fer — Thu, 29 Dec 2022 20:09:08 GMT

Hi @nanners02

Some times the IP address is not that one that shows in the unleashed dashboard , you need to locate the new IP address using an IP scanner or log into your local Router.

if you internet provider is AT&T your local Router IP address is 192.168.1.254 or 192.168.1.1 please use that IP in the URL.

Check the 'device list' the ICX-7150-Switch should be appear as Switch-Router

Best Regards

Fernando Vasquez

Re: ICX 715 not working

nanners02 — Thu, 29 Dec 2022 23:44:01 GMT

A couple of things:

1. I am using the IP address from the scanner that I had to download.

2. Wave is the internet provider.

Re: ICX 715 not working

nanners02 — Fri, 30 Dec 2022 00:32:11 GMT

the username and password combos do not work.

Re: ICX 715 not working

Vásquez_Fer — Fri, 30 Dec 2022 13:40:41 GMT

Hi @nanners02

Please check the following guide at the end it shows how to access via SSH or Telnet using a Mac computer

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Possible passwords and username for ssh access username : admin password : Lennar / username : admin password : Ruckus! / username : admin password : Ruckus1/ username : super password : sp-admin

Or same as the unleashed dashboard APP

Best Regards

Fernando Vasques

Re: ICX 715 not working

nanners02 — Fri, 30 Dec 2022 17:44:46 GMT

This doe not work.

Again, the password in any combination is not working either. I have also paid to bring someone out from outside and we are still with no operable switch or access points.

Re: ICX 715 not working

nanners02 — Fri, 30 Dec 2022 17:45:38 GMT

ssh: connect to host 192.168.0.175 port 22: Operation timed out

Re: ICX 715 not working

Yarenis — Fri, 30 Dec 2022 17:53:26 GMT

Hi @nanners02

Try the same credential you used for Unleashed APP/Unleashed dashboard, if still not working, you need to gain access via console and perform a password recovery.

Note: take in consideration that the user either super or admin, both are lower case from the bundle we have provided

1:try the same credential as Unleashed APP.

2:If still not working, gain console access to the Switch.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

3:Perform the password recovery.

Password Recovery on a Ruckus ICX(Tutorial video)

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovering from a lost password (CommScope Guide)

https://docs.commscope.com/bundle/fastiron-08090-securityguide/page/GUID-986D5DF0-BF7E-4327-9030-396433DFFD9D.html

1:Console access to the switch

2:Reset the device (power cycle the switch)

Commands:

3- Enter “b” to stop at boot monitor

Enter the next command no password

(skips the password check when the system comes back in the next boot)

4- Enter the next command boot

Set new password commands:

Enable

Config t

username admin password pass

Enable super-user-password “password”

Wr mem

Reload

4:Since you have access via console, you can fix the routing issue from there too.

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community