topic Re: ICX 7150 not booting after being unplugged in RUCKUS Support for Lennar Homes

ICX 7150 not booting after being unplugged

connor_mcdonald — Thu, 05 Jan 2023 04:22:22 GMT

Hello,

After being unplugged I noticed that my switch was not booting properly and that the light for "system" is a solid amber color. After some searching on forums, etc I believe that the boot config file has been corrupted or along those lines.

I attempted to follow this YouTube video (https://www.youtube.com/watch?v=RHriOYYD_iI&t=11s) to flash a new image to the switch but I am unable to provide keyboard input while using HyperTerminal or SecureCRT. I have ensured that the settings are configured as Baud 9600, data bits 8, parity none, stop bits 1, and flow control none. I have tried this while using a RJ-45 cable to serial and serial to USB. I have also tried using a USB-C to USB-A cable.

Here is the log that displays when the switch is connected to secureCRT:

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
7 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 58b8000:58b8800
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

As I stated above, I cannot provide keyboard input to enter "b" to stop at boot monitor.

At this point I am unsure what to do or even if I assumed correctly that the config file become corrupted during the power outage.

I have no networking experience so I hope that someone can help me with the issue I am having.

Thanks!

Connor

Re: ICX 7150 not booting after being unplugged

Jayavidhya — Thu, 05 Jan 2023 12:52:26 GMT

Hi @connor

Basically if the switch has solid amber ight, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 not booting after being unplugged

connor_mcdonald — Thu, 05 Jan 2023 16:10:38 GMT

Thank you for the quick reply! I will try the suggestions when I get home. I noticed in one of the guides they say they will be using the 08090k firmware. I read somewhere that in order to upgrade to 08090+ you must first have 08080f installed. Is this still true? I am unsure what firmware my ICX had installed prior to the boot loop.

Thanks again!

Re: ICX 7150 not booting after being unplugged

Jayavidhya — Thu, 05 Jan 2023 16:48:09 GMT

Hi @connor_mcdonald

No, You can upgrade to 08080f or 08090k. Also to check the codes of both primary and secondary please use the below command.

ICX7150-Boot>show_image
===========================
Primary :
NAND read: device 0 offset 0x0, size 0x200
512 bytes read: OK
SPR08095h(33554432)
Secondary:
NAND read: device 0 offset 0x4000000, size 0x200
512 bytes read: OK
SPR08080f(29829112)
===========================

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 not booting after being unplugged

connor_mcdonald — Fri, 06 Jan 2023 04:18:24 GMT

Good evening,

I tried following the guide you posted above. When I get to the Putty step, putty is not registering keyboard strokes, similarly to what I said in my original post regarding hyper terminal and secureCRT.

How should I proceed?

Regards,

Re: ICX 7150 not booting after being unplugged

connor_mcdonald — Fri, 06 Jan 2023 04:32:29 GMT

I apologize for the double reply, but I wanted to link the putty log that it spit out. Again, I cannot send commands through putty to proceed with the guide.

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
3 ecc_errors after reading 58b8000:58b8c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>setenv ipaddr 192.168.0.3

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213fc8
Data Size: 2184050 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 070949cf
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213fc8
Data Size: 2184050 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 070949cf
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x7042fcf0
Data Size: 21572949 Bytes = 20.6 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: e4fe6136
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7042da98
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7042da98 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Kernel crashdump is disabled.
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, war m_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:a2:47:06?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=10.14.145.155:10.14.202.36::255.255.254.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08080d from Sec Built on (UTC): Tue Nov 20 08:13:50 2018
Enabling Console Logging
flash_file=0.
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 57.251852] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0e21000-0xb0e61000
[ 57.434063] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8d00000-0xb0d00000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.0
Pre Parsing Config Data ...

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
Invalid input -> route 0.0.0.0/0 192.168.1.1 distance 254 dynamic, ip route 0.0.0.0/0 192.168.1.1 distance 254 dynamic
Type ? for a list
Invalid input -> address 192.168.1.136 255.255.255.0 dynamic, ip address 192.168.1.136 255.255.255.0 dynamic
Type ? for a list

System initialization completed...console going online.
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Secondary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3852Q1XX
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 second(s)
The system started at 00:01:40 GMT+00 Sat Jan 01 2000

The system : started=cold start

ICX7150-C12 Switch>

ICX7150-C12 Switch>Error: Certificate is invalid
Info: Device certificate import is failed ..!!, ret: 21

Creating certificate, please wait...

SSL Client Certificate is successfully created

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.

Re: ICX 7150 not booting after being unplugged

connor_mcdonald — Fri, 06 Jan 2023 13:22:42 GMT

After posting the log last night I realized that the switch exited the boot loop somehow without using the putty commands. From there I updated the software using a USB stick. Do you think that the switch will go back into a boot loop again if it is restarted?

Re: ICX 7150 not booting after being unplugged

Jayavidhya — Fri, 06 Jan 2023 14:17:58 GMT

Hi @connor_mcdonald

Thank you for the details provided, based on the troubleshooting you have done I wanted to confirm that your switch can boot up properly.

Please follow the below commands.

“copy flash flash secondary will copy what is in the primary”

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 not booting after being unplugged

Jayavidhya — Fri, 06 Jan 2023 14:26:33 GMT

Hi @connor_mcdonald

Please follow the below guides to perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin to avoid the booting issues in future.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 not booting after being unplugged

connor_mcdonald — Fri, 06 Jan 2023 19:01:35 GMT

Hello,

I followed the upgrade via flash drive guide last night. It looks like I’m back online and the boot loop no longer occurs once the switch loses power.

Thank you for your help!

Re: ICX 7150 not booting after being unplugged

Jayavidhya — Fri, 06 Jan 2023 19:16:23 GMT

Hi @ Connor_mcdonald

Thanks for your confirmation. Please feel to reach out to us if you find any issues.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 not booting after being unplugged

wmckennaiv — Sun, 23 Apr 2023 12:50:44 GMT

Hey Connor,

Did you do this via MacBook. I'm having trouble consoling into my switch.

Re: ICX 7150 not booting after being unplugged

connor_mcdonald — Sun, 23 Apr 2023 13:06:53 GMT

I ended up needing to use a PC and connecting via RJ-45 cable to serial and serial to USBA. You should also be able to use a USBC to USBA. I think that I read somewhere that using USBC to USBC to mac doesn’t work for some reason.

Re: ICX 7150 not booting after being unplugged

wmckennaiv — Sun, 23 Apr 2023 13:08:24 GMT

Once I have the USB C to USB A connected, where do I access the console on a MAC?

Re: ICX 7150 not booting after being unplugged

connor_mcdonald — Sun, 23 Apr 2023 13:23:03 GMT

Outside of fixing this particular issue I had I do not have much IT/networking experience so I’m not sure. I found this article though, hopefully it helps:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-9FB7FB94-16E9-4FB8-8BBB-8B1BDD9B7E79.html