topic Ruckus ICX 7150 doesn’t send power or connection to the R510 in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 doesn’t send power or connection to the R510

LDahal — Thu, 05 Jan 2023 05:40:25 GMT

Hello,

I have Lennar Home . My RUCKUS ICX 7150 has only two lights on one is power(green) and another one syst(amber). Other than that there are no lights on Ethernet port which send power and connections to the R 510 and the Ethernet cable from router. Is there is any way to fix and get the connection? Please waiting for help, is there any way to contact for support? Please share ! It’s happened after quick power outage.

Ruckus ICX 7150 doesn’t send power or connection to the R510

LDahal — Thu, 05 Jan 2023 04:48:32 GMT

Hello,

I have Lennar Home . My RUCKUS ICX 7150 has only two lights on one is power(green) and another one syst(amber). Other than that there are no lights on Ethernet port which send power and connections to the R 510 and the Ethernet cable from router. Is there is any way to fix and get the connection? Please waiting for help, is there any way to contact for support? Please share !

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

Jayavidhya — Thu, 05 Jan 2023 12:54:16 GMT

Hi @LDahal

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

LDahal — Fri, 06 Jan 2023 00:21:07 GMT

Done the restarting process. But couldn’t connect to laptop.

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

Yarenis — Fri, 06 Jan 2023 03:36:39 GMT

Hi @LDahal

If after performing the factory reset, the Switch still does not respond, the next will be the software recovery process and continue with the next steps to fix the issue for the feature.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

LDahal — Fri, 06 Jan 2023 05:36:20 GMT

Hello, I was able to reset the Switch, it's been several hours and the all lights are still flashing amber except Power. also, it does not provide power to both AP as well.

I was trying to config the switch following every step in the link (RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community Forums (ruckuswireless.com) ). it was stopped at the step of PuTTY. There is only a black screen, tried a couple of times still the same. PS: I do not have any idea about the previous installation. Please see attached some screenshots( sorry couldn't upload).

-LDahal

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

Jayavidhya — Fri, 06 Jan 2023 13:05:02 GMT

Hi @ LDahal

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

LDahal — Fri, 06 Jan 2023 23:05:22 GMT

I was still trying to follow all step closely. All downloads and setup, creating upgrade folder are done. Configure Tftd64 done. Then I open putty and set up serial as com3( which was found on device manger< ports). After that putty opens with black screen only. I could not write anything on it.

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

Yarenis — Sat, 07 Jan 2023 00:05:50 GMT

Hi @LDahal

Thanks for the details provided, based on the troubleshooting you have done since the console port is not responding, this unit must be RMA(Return Merchandise Authorization), which means to replace it.

Contact us via chat(I will add the Link), comment that you already have a post in which we have already approved the RMA, copy the link of this post and paste it into the chat to initiate the replacement of the unit.

The next link below is the chat to open the RMA case.

https://support.ruckuswireless.com/contact-us

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

LDahal — Tue, 10 Jan 2023 03:18:45 GMT

I have got the replacement switch today, just wondering how do I start to setup new switch? Does, it ready to connect? Thank you !

Re: Ruckus ICX 7150 doesn’t send power or connection to the R510

Jayavidhya — Tue, 10 Jan 2023 17:27:07 GMT

Hi @LDahal

Please follow the below guides to setup RUCKUS switch.

Most common Setups for Lennar homes users

This is a reference on how to connect devices in the most common Lennar setups There must be a modem and a router to connect the ICX 7150-C12p, it must be plugged into one of the twelve ports.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best regards,

Jayavidhya

Lennar Home Community