topic Re: Connectivity issues in RUCKUS Support for Lennar Homes

Connectivity issues

ejh6727 — Wed, 04 Jan 2023 02:02:17 GMT

Past couple of weeks all devices show connected but certain devices will not load apps or browse or work at all. Sometimes having to disconnect from wireless network to load webpages or run app. When I strictly connect to ATT router no issues; even had customer service do some tests and it worked on their end (after making me unplug ruckus from their device) What is the issue? How do I get it to work properly?

Re: Connectivity issues

Jayavidhya — Wed, 04 Jan 2023 15:16:30 GMT

Hi @ejh6727

If there is a slow connectivity issue, most possible your switch starts running the wrong code which we call ‘routing code’ this is a known issue.

If you have confirmed that internet is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages

1-Here is a quick guide to find Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3. Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch.

Best regards,

Jayavidhya

Lennar Home Community

Re: Connectivity issues

ejh6727 — Thu, 05 Jan 2023 02:33:05 GMT

So my wife may have unplug some things from the ruckus and now the switches (little boxes) are not turning on despite her best attempt to plug stuff back in (I don’t know if it’s in the correct order now. I.e. wires) main ruckus is powered but not the little boxes. What do I do ?

Re: Connectivity issues

ejh6727 — Thu, 05 Jan 2023 02:34:14 GMT

What order do they need to be in? How do I get this all working again?

Re: Connectivity issues

ejh6727 — Thu, 05 Jan 2023 02:58:42 GMT

I guess the little boxes are the access points? Either way they are not turning on, despite the main box being powered (still unsure other wires are in correct order)

Re: Connectivity issues

Jayavidhya — Thu, 05 Jan 2023 12:32:38 GMT

Hi @ejh6727

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source.

Re: Connectivity issues

ejh6727 — Fri, 06 Jan 2023 00:39:55 GMT

Re: Connectivity issues

ejh6727 — Fri, 06 Jan 2023 00:40:25 GMT

Re: Connectivity issues

ejh6727 — Fri, 06 Jan 2023 00:41:56 GMT

This is what I’ve got going on right now. The two blue wires are labeled upstairs and downstairs WAP, and the red/white cord leads to ISP router

Re: Connectivity issues

Yarenis — Fri, 06 Jan 2023 03:56:01 GMT

Hi @ejh6727

Thanks for the pictures, based on the description seems the Switch is online, no we need to gain access to the Switch, so we need to find out the IP address, let me add the guide and the next troubleshooting steps.

1I will advise wiring a computer directly to the Switch(use an Ethernet cable, any of the empty ports where the access Points are connected will work), so the computer and the Switch will be in the same network.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:Now you know the IP address of the Switch, copy and paste it into the URL bar(any web browser will work), the computer must remain connected to the Switch during all processes, if ask for credentials try the next bundle.

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

3:Now you are connected we need to confirm if the Switch is running the routing code, also confirm if the PoE(power over Ethernet) is enabled, the first issue will cause the connectivity issues, and the second that the Access point will not power up.

Issue#1 guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Issue#2 guide:

How to check the PoE status and provide the logs in case that there is a failure via web access.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-check-the-PoE-status-and-provide-the-logs-in-case-that/td-p/49945

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community