topic Re: poor connection in RUCKUS Support for Lennar Homes

poor connection

katiemitz — Tue, 03 Jan 2023 21:06:37 GMT

There was a power surge, and since then we are have very very intermittent connection. I've logged on and it says that a switch is disconnected... having a hard time figuring this out. Internet provider has verified their connection is strong.

thanks

Re: poor connection

katiemitz — Tue, 03 Jan 2023 21:27:34 GMT

Im also concerned I maybe have deleted a switch while trying to figure this out? What is a switch... I have two units (one downstairs and one upstairs) should there be 2 listed?

Re: poor connection

Yarenis — Tue, 03 Jan 2023 21:33:10 GMT

Hi @katiemitz

Based on your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue, there are two ways, via Web guide or via CLI, please check both options, and use the one is easier for you.

Note: like You have access to the Unleashed Dashboard and the Switch will look as ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have better connectivity than if you connect via wireless.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide to option#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide to option#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: poor connection

katiemitz — Wed, 04 Jan 2023 19:03:46 GMT

when i type in the IP address in web browser, it says Safari can't open the page because the server where the page is located isn't responding. please advise

Re: poor connection

Vásquez_Fer — Wed, 04 Jan 2023 19:06:31 GMT

Hi @katiemitz

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: poor connection

katiemitz — Wed, 04 Jan 2023 19:19:16 GMT

your app for scanning on a mac is unavailable.

Re: poor connection

katiemitz — Wed, 04 Jan 2023 19:30:08 GMT

I have downloaded an IP scanner. there are two ruckus wireless that show up... i have tried both ip addressed and they both take me to the Unleashed Dashboard. What are the next steps.

Re: poor connection

Yarenis — Wed, 04 Jan 2023 20:03:57 GMT

Hi @katiemitz

If the ICX 7150 Switch is not showing, you can try login into your ISP router and checking if the IP of the ICX7150 Switch appears or just disconnect the cable between the router and the Switch, then reconnect and run back the IP scanner, if still not showing, you need to gain console access and fix the issue via CLI.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: poor connection

katiemitz — Wed, 04 Jan 2023 23:26:49 GMT

I have logged into my router, as well as completed an ip scanner and all of the IP addresses listed. One IP address takes me to the Unleashed login and the other will not open in a web browser. i have connected my computer to the ruckus and I do not see any devices connected to my computer.

Re: poor connection

Yarenis — Wed, 04 Jan 2023 23:32:39 GMT

Hi @katiemitz

As mentioned, if the IP address is not found, you need to gain access via the console, so the IP address won't be required, please follow up on the guides previously provided.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: poor connection

katiemitz — Wed, 04 Jan 2023 23:35:03 GMT

right, how do I do that when I do not see the ruckus connected to my computer? I am using ethernet connection from the 10101

Re: poor connection

Yarenis — Wed, 04 Jan 2023 23:55:42 GMT

Hi @katiemitz

Please read the guide an Ethernet cable is not a console cable, there are two types, which are explained in the Guide.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: poor connection

katiemitz — Thu, 05 Jan 2023 00:15:36 GMT

ok, i am now connected with USB console cable with Type-C connector. still no device showing connected to computer

Re: poor connection

Yarenis — Thu, 05 Jan 2023 00:24:11 GMT

Hi @katiemitz

Please provide a screenshot of the device manager>Port [Com and LPT] tap and the connection between your computer and the ICX7150 Switch using the console cable.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: poor connection

katiemitz — Thu, 05 Jan 2023 00:38:58 GMT

where do i find this on a mac?

Re: poor connection

Yarenis — Thu, 05 Jan 2023 00:46:42 GMT

Hi @katiemitz

What is the error that you have when you run the command ls /dev/cu.* The guide explains how t access with a MAC computer, please check the guide first.

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: poor connection

katiemitz — Thu, 05 Jan 2023 01:06:59 GMT

"command not found"

Re: poor connection

katiemitz — Thu, 05 Jan 2023 01:24:17 GMT

i have downloaded these drivers, and have watched the video. where is it connecting to my computer now?! Is there not a phone number to talk to someone, or a service provider to help?

Re: poor connection

Vásquez_Fer — Thu, 05 Jan 2023 12:03:54 GMT

Hi @katiemitz

The cable should be connected in 1 of the 12 ports available in the middle

Best Regards

Fernando Vasquez

Re: poor connection

katiemitz — Sat, 07 Jan 2023 20:05:06 GMT

ok, i am able to go through the GUI, but it still seems to be stuck in router mode after following the directions + rebooting the system. next steps?