topic Re: RMA STATUS FOR DEAD SWITCH in RUCKUS Support for Lennar Homes

RMA STATUS FOR DEAD SWITCH

Altakocker — Tue, 03 Jan 2023 18:27:30 GMT

I reported a dead ICX7150-C12P switch last week. I gave all the information using your chat tool. I was never issued an RMA number but was advised the switch would be replaced. I have checked your web site and due date and ticket was closed today. 01/03/2023. Are you sending me a replace switch? I did not receive an RMA number. Can you tell me the status of replacement?

Thanks

Totally Dead ICX 7150

Altakocker — Thu, 29 Dec 2022 22:25:09 GMT

Hello,

I have a ICX 7150-C12P that has no lights and no plugged in ports have lights on them and will not communicate. I have tried plugging the unit into different ac outlets and a different power cord.

The unit is totally dead.

Can you help me getting the unit replaced? I live in a Lennar community.

Thank You

Re: Totally Dead ICX 7150

Yarenis — Thu, 29 Dec 2022 22:48:46 GMT

Hi @Altakocker

Thank you for the detail provided, please share a picture while the ICX7150 is connected directly to the power outlet, and showing there are no lights.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Totally Dead ICX 7150

nigelcov — Fri, 30 Dec 2022 05:36:01 GMT

How can I drag a picture here?

Re: Totally Dead ICX 7150

nigelcov — Fri, 30 Dec 2022 05:37:15 GMT

I have the same problem

Re: Totally Dead ICX 7150

Yarenis — Fri, 30 Dec 2022 14:22:14 GMT

Please open a new post for your issue, and will be matter to copy and paste or use the insert photos tap.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Totally Dead ICX 7150

Altakocker — Fri, 30 Dec 2022 18:37:11 GMT

Re: Totally Dead ICX 7150

Altakocker — Fri, 30 Dec 2022 18:44:26 GMT

I have sent a picture. Let me know what steps are next in obtaining a replacement icx 7150-12P

Re: Totally Dead ICX 7150

Yarenis — Fri, 30 Dec 2022 18:44:28 GMT

Hi @Altakocker

Thank you for the details provided, based on the troubleshooting you have done since the ICX7150 Switch is not linger powering even in directly wire to the power outlet, this unit must be RMA (return merchandise authorization), which means to replace it, please contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Link for the Chat

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Totally Dead ICX 7150

Yarenis — Fri, 30 Dec 2022 18:46:06 GMT

Hi @Altakocker

Reach us via chat with the link I have shared.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: RMA STATUS FOR DEAD SWITCH

Yarenis — Tue, 03 Jan 2023 19:49:45 GMT

Hi @Altakocker

I think I have found the case#01420912, I was able to contact the coworker who help you on the chat, unfortunately you did not share the post where we approve the RMA which is part is the process, please open a new chat, and check my next example.

Example:

Hi, I am requesting an RMA for the unit<Serial of the Switch>, I got approved in the community forum, let me add the approval post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/RMA-STATUS-FOR-DEAD-SWITCH/td-p/51257/page/3

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: RMA STATUS FOR DEAD SWITCH

Altakocker — Tue, 03 Jan 2023 20:05:16 GMT

The case # is/was 01420912. It was my understanding (after using chat tool) that the switch was going to be replaced. I have attached info.

Keep me posted on status of replacement switch.

Thank You

Re: RMA STATUS FOR DEAD SWITCH

Yarenis — Tue, 03 Jan 2023 20:22:57 GMT

Hi @Altakocker

Yes, that was the issue, must be link they will check the interaction, please open a new chat now, and you may get the device tomorrow.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: RMA STATUS FOR DEAD SWITCH

Altakocker — Wed, 04 Jan 2023 03:25:03 GMT

I have been unable to get assistance in getting a defective switch replaced. Tickets keep getting closed with no explanation and nobody is willing to help a Lennar home customer.

As a Lennar homeowner with Ruckus equipment in my home, I fully recognize what the saying Lennar homeowners have means. "WHAT RHYMES WITH RUCKUS" Hint "It starts with an F"

Re: RMA STATUS FOR DEAD SWITCH

Vásquez_Fer — Wed, 04 Jan 2023 12:54:04 GMT

Hi @Altakocker

Please open a new chat and explain the situation in datil , that you already have a post with the proper approval , they should track your query.

Best Regards

Fernando Vasquez

ICX 7150-C12P NO LIGHTS, NO WORKY

Altakocker — Thu, 05 Jan 2023 14:32:46 GMT

I have an ongoing problem with a ICX7150-C12P. There are no lights on unit and all ports are not working. This is my second attempt in trying to gat a replacement for it.

Re: ICX 7150-C12P NO LIGHTS, NO WORKY

Vásquez_Fer — Thu, 05 Jan 2023 14:39:23 GMT

Hi @Altakocker

Hope you are doing well!

+Emerging to previous post

Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all, this unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez