Have WiFi but no Ethernet connectivity

lisa_schneider — Wed, 04 Jan 2023 02:23:48 GMT

After power outage, we have WiFi but no Ethernet connection, which I have to have for work. Hours of troubleshooting, resetting modem, resetting ruckus in ceiling, can’t get onto unleashed at all now - no config me option. Really need onsite help. Is that possible? Can I hire on-site help?

Re: Have WiFi but no Ethernet connectivity

Vásquez_Fer — Wed, 04 Jan 2023 12:48:47 GMT

Hi @lisa_schneider

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Here is the correct guide how to preform the Factory reset on a Access Point

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Note:You can hire a third party to help you but we do not offer this service

Best Regards

Fernando Vasquez

topic Have WiFi but no Ethernet connectivity in RUCKUS Support for Lennar Homes

Have WiFi but no Ethernet connectivity

Re: Have WiFi but no Ethernet connectivity