topic Re: Ruckus APs are not powering up anymore in RUCKUS Support for Lennar Homes

Ruckus APs are not powering up anymore

NP — Tue, 03 Jan 2023 18:44:38 GMT

I have Lennar house with Ruckus internet equipment. I don't have power on APs since last Thursday though I have power on every equipment. I powered off everything and reconnected but could not power the APs though I have power on ICX 7150-C12P and green light on the accessory.

Re: Ruckus APs are not powering up anymore

Vásquez_Fer — Tue, 03 Jan 2023 18:57:36 GMT

Hi @NP

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Ruckus APs are not powering up anymore

NP — Tue, 03 Jan 2023 19:19:00 GMT

Amber

Re: Ruckus APs are not powering up anymore

Vásquez_Fer — Tue, 03 Jan 2023 19:37:38 GMT

Hi @NP

Basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez