topic Re: RUCKS-ICX-7150-C12P Switch does not work. in RUCKUS Support for Lennar Homes

RUCKS-ICX-7150-C12P Switch does not work.

abhishek100 — Tue, 03 Jan 2023 05:45:13 GMT

Able to connect to 3 of APs but, Internet keeps dropping.

Re: RUCKS-ICX-7150-C12P Switch does not work.

abhishek100 — Tue, 03 Jan 2023 05:47:30 GMT

After power outage RUCKS ICX 7150 C12P Switch does not work.

Able to connect to 3 of APs but, Internet keeps dropping.

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Re: RUCKS-ICX-7150-C12P Switch does not work.

abhishek100 — Tue, 03 Jan 2023 05:49:54 GMT

Already performed RESET. But it didn't make any difference by following below steps.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Re: RUCKS-ICX-7150-C12P Switch does not work.

abhishek100 — Tue, 03 Jan 2023 06:33:49 GMT

Re: RUCKS-ICX-7150-C12P Switch does not work.

Vásquez_Fer — Tue, 03 Jan 2023 12:10:56 GMT

Hi @abhishek100

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: RUCKS-ICX-7150-C12P Switch does not work.

abhishek100 — Wed, 04 Jan 2023 06:24:41 GMT

thanks!! Internet seems to be working. But switch still shows disconnected.

Re: RUCKS-ICX-7150-C12P Switch does not work.

Vásquez_Fer — Wed, 04 Jan 2023 12:12:04 GMT

Hi @abhishek100

Hope you are doing well!

Is great to see that you are up and running.

In order see the ICX in the unleashed app is a bit tricky because you must generate a ssh tunnel so in simple words is like private tunnel between the access points and the ICX.

1-Make sure the Switch is on version 8090 later firmware version

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

2-Make sure the management approval is enabled

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

3- It would be great if you enable LLDP/RSA protocol on the switch side here is the commands:

Device>enable
Device#config terminal
Device(config)#lldp run
Device(config)#crypto key generate rsa

Edit the current password and username

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Unleashed dashboard

1-Hit Add on that dashboard

2-Put the IP address of the ICX switch

3-Username and password for Switch authentication that we created

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes it should say connected

Best Regards

Fernando Vasquez