topic Re: After Power Outage No POE or Switch Connections Work in RUCKUS Support for Lennar Homes

After Power Outage No POE or Switch Connections Work

itjason916 — Mon, 02 Jan 2023 20:50:39 GMT

ICX7150 Switch no longer has lights on any of ports with the exception of the Out-Of-Band port. I attempted to recover with USB drive but the commands on the board do not work. I attempted to run an TFTP server but after switching to a static IP address of 192.168.0.2, the address could not be pinged as it was "not alive." Can anyone help me?

Re: After Power Outage No POE or Switch Connections Work

Yarenis — Mon, 02 Jan 2023 22:02:32 GMT

Hi @itjason916

Take in consideration that the connection from the Out-Of-Band port in the Switch to the Computer Ethernet cable, is how you will be able to ping from Switch to the Computer, so please share a picture while the Switch is connected to the computer, also share the printenv command from the Switch and the computer the static configuration for the IP address.

Network connection>Ethernet>Internet protocol version 4>IP set up

From Switch

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: After Power Outage No POE or Switch Connections Work

itjason916 — Tue, 03 Jan 2023 01:45:48 GMT

Yes, please see the screenshot. It shows ping command in Putty, IP address config in Windows and ip on TFTP. The RJ45 is connected from the Out-Of-Band port to my ethernet port in my laptop (not pictured).

Re: After Power Outage No POE or Switch Connections Work

itjason916 — Tue, 03 Jan 2023 01:43:38 GMT

Here's one of the printenv.

Re: After Power Outage No POE or Switch Connections Work

Yarenis — Tue, 03 Jan 2023 16:14:54 GMT

Hi @itjason916

I can see that the configuration is fine, however, what is that black cable that is connected to the USB port, what you need is an Ethernet cable from the Out-Of-Band to the Ethernet port on the computer, this is the one that create the connectivity to perform the software recovery, in the guide it is confirmed that the Out-Of-Band that is over the USB one.

Example:

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: After Power Outage No POE or Switch Connections Work

itjason916 — Tue, 03 Jan 2023 23:34:27 GMT

I had both the Out-Of-Band ethernet and USB connected. I thought the USB to serial connection was necessary for Putty to work 🤷🏿‍♂️ I am trying again from another computer. I will update if TFPT is alive on 192.168.0.2 in a moment.

Re: After Power Outage No POE or Switch Connections Work

Yarenis — Wed, 04 Jan 2023 00:15:42 GMT

Hi @itjason916

No, the CLI you can see because you are connected with the Serial cable USB(computer) to type C(Switch), the Ethernet connection is the one from the computer, and the other end in the Out-Of-Band port, in your picture that port was empty, take in consideration that the Switch have multiples Ethernet port but the Out-Of-Band is the one above the USB.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: After Power Outage No POE or Switch Connections Work

itjason916 — Wed, 04 Jan 2023 01:21:02 GMT

Sorry for the blurry picture but the ethernet cable was plugged into the Out-Of-Band port, if you look at your diagram, there is only one ethernet port above the USB port. If you look at the blurry picture, it is an ethernet cable plugged in (green network light in the upper right portion of the port is illuminated), not a long USB cable. Either way I used another computer and 192.168.0.2 was aliiiiiive (in my best Frankenstein voice).

I was able to use my laptop to send the Putty commands and the other PC as the TFTP server. I was able to flash SPS08090k.bin and all my PoE ports (and all of the other ports) are actually functioning.

I don't have internet now, though. Can you post a setup tutorial to set up the switch after a new image?

Also, one more question. Can I upgrade directly from SPS08090k.bin to SPS08095gufi.bin?

Thanks!

Re: After Power Outage No POE or Switch Connections Work

Vásquez_Fer — Wed, 04 Jan 2023 12:19:15 GMT

Hi @itjason916

Hope you are doing well !

Here is a guide to the most common steps so you can make sure that the cables are connected correctly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

You can jump directly from 8090k to 8095g without any problem in fact this version is recommended to avoid this problem of the switch going to boot mode.

Differents ways how to upgrade the switch :

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to perform an Upgrade via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best Regards

Fernando Vasquez