topic Re: Waps won’t power on after power outage. in RUCKUS Support for Lennar Homes

Waps won’t power on after power outage.

ET1116 — Mon, 02 Jan 2023 17:41:51 GMT

Hello,

I have tried all the steps on the previous post with similar issues including Boot_primary or Boot_secondary. The waps still will not power on. What is the next steps?

v/r

Re: Waps won’t power on after power outage.

Sgatjens — Mon, 02 Jan 2023 18:31:01 GMT

Hello
Is the white box int the closet showing SYST LED amber ? If so, please follow step 1 if no, please follow step 2.

Have you tried to perform a factpry reset? If not please try:

Step 1: Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

If you already try the please check the link below:
Step 2: How to enable PoE or gather the logs in case there is a failure via web access.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-enable-PoE-or-gather-the-logs-in-case-there-is-a-failure/td-p/49945

Re: Waps won’t power on after power outage.

ET1116 — Mon, 02 Jan 2023 19:12:53 GMT

Hello,

did step 1 and they have been blinking Amber for about an hour now.

Re: Waps won’t power on after power outage.

Yarenis — Mon, 02 Jan 2023 19:43:53 GMT

Hi @ ET1116

Based on your description, it seems that the Switch (ICX7150 Switch) is stuck in boot mode after a power interruption, so the unit will not pass any kind of traffic, in order to fix the problem, you will have to perform a software recovery which requires, two connections between your ICX to a computer, I am going to advise use a window because the steps are easier, one connection will be the console connection, using a type C/USB cable, where type C will be connected to the ICX7150 Switch and the USB to your computer, finally the second connection will be a regular Ethernet cable connected between the computer and the out-of-band management port on your Switch, don't worry because the following guide will explain in detail the step by step.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-remotely-via-SSH-or-Telnet-using-a/td-p/46760

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor Tutorial guide.

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Waps won’t power on after power outage.

ET1116 — Mon, 02 Jan 2023 21:14:37 GMT

Hi,

The switch doesn’t show when I’m connected wired to it and it’s IP address doesn’t show when I search for it wireless using the command prompt

Re: Waps won’t power on after power outage.

Yarenis — Mon, 02 Jan 2023 22:16:20 GMT

Hi @ET1116

Correct, because if the Switch is stuck in boot mode, will not get an IP address, this is why you need to follow the software recovery steps, and the only way to gain access to the Switch will be via console access.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Waps won’t power on after power outage.

ET1116 — Mon, 02 Jan 2023 23:03:34 GMT

This is consol access mommy this is me doing it wired because it doesn’t show up an IP address and it still doesn’t show up

Re: Waps won’t power on after power outage.

ET1116 — Mon, 02 Jan 2023 23:04:40 GMT

My apologies I just cut and paste the text from my son.

For the putty it says to go to ports to find what com it’s under but after plaything the usb c in it doesn’t show up under ports

Re: Waps won’t power on after power outage.

ET1116 — Tue, 03 Jan 2023 04:43:09 GMT

Still no luck. What are my other options? Nothing is working

Re: Waps won’t power on after power outage.

Vásquez_Fer — Tue, 03 Jan 2023 12:20:48 GMT

Hi @ET1116

Please send us a panoramic photo/picture showing you have the console cable connected from the PC to the Switch.

And a better photo/picture of the putty access attempt

You can upload a photo on drag over chat.

Best Regards

Fernando Vasquez

Re: Waps won’t power on after power outage.

ET1116 — Wed, 04 Jan 2023 00:14:37 GMT

Re: Waps won’t power on after power outage.

Yarenis — Wed, 04 Jan 2023 00:28:19 GMT

Hi @ET1116

Thank you for the details provided, based on the troubleshooting you have done since the software recovery will not work, because the console port is not responding, this unit must be RMA (return merchandise authorization ), which means to replace it.

Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Chat link

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Waps won’t power on after power outage.

ET1116 — Wed, 04 Jan 2023 00:44:55 GMT

The bot keep sending a message wrong serial number

Re: Waps won’t power on after power outage.

Yarenis — Wed, 04 Jan 2023 00:58:09 GMT

HI @ET1116

Choose the option chat, so you can talk with customer service.

Re: Waps won’t power on after power outage.

ET1116 — Wed, 04 Jan 2023 01:42:34 GMT

Thank you

Re: Waps won’t power on after power outage.

Yarenis — Wed, 04 Jan 2023 16:17:00 GMT

Hi @ET1116

Great.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community