topic Re: Ruckus switch is not powering on (ICX7150-C12P-2X1G) in RUCKUS Support for Lennar Homes

Ruckus switch is not powering on (ICX7150-C12P-2X1G)

ammuraj — Fri, 30 Dec 2022 15:56:18 GMT

When I looked at the Ruckus switch (ICX7150-C12P-2X1G), there is no power light. I tried remove plug and plug it back on. Same power cable worked with my monitor. Sounds like the ruckus switch gone bad. Do I need RMA? if so, what's the process

Re: Ruckus switch is not powering on (ICX7150-C12P-2X1G)

Vásquez_Fer — Fri, 30 Dec 2022 18:49:27 GMT

Hi @ammuraj

1-Please provide us a complete picture/photo showing the front of the switch and that it is properly connected to a power source.

Best Regards

Fernando Vasquez

Re: Ruckus switch is not powering on (ICX7150-C12P-2X1G)

ammuraj — Mon, 02 Jan 2023 19:42:16 GMT

It says " You do not have permission to upload images" when i tried to drag and drop files.

Re: Ruckus switch is not powering on (ICX7150-C12P-2X1G)

ammuraj — Mon, 02 Jan 2023 19:43:08 GMT

Able to do after sign in

Re: Ruckus switch is not powering on (ICX7150-C12P-2X1G)

Yarenis — Mon, 02 Jan 2023 19:48:14 GMT

Hi @ammuraj

Thank you for the details provided, based on the troubleshooting you have done since the ICX7150 is no longer powering up, this unit must be RMA (return merchandise authorization), which means to replace it.

Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Chat Link

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community