topic Re: Need help with Ruckus access points in RUCKUS Support for Lennar Homes

Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 17:49:23 GMT

a month ago, wifi was lost.

i am using att now but not reliable.

how can I get my ruckus working again? i have rebooted the router and did not work

Re: Need help with Ruckus access points

Yarenis — Mon, 02 Jan 2023 19:22:19 GMT

Hi @J_R_K

Please answer to the next questions in details.

1:Are the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

4:Please confirm if the ICX7150 Switch SYS LED light is amber or green?

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 19:43:18 GMT

yes they have power

no cant connect to SSID

not working at all. i lost the wifi name totally

yes they green

Re: Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 19:55:59 GMT

why would i loose the wifi name totally?

i ahve rebooted the rucksys router.

i can;t turn off the ruckus router as all the cables from the house are going to that router first and then the ATT router.

Re: Need help with Ruckus access points

Yarenis — Mon, 02 Jan 2023 20:01:20 GMT

Hi @ J_R_K

1:Can you confirm what is the status of the next light in the Access Point, using the next guide to provide the details?

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

2: Please wire a computer with an Ethernet cable to the ICX7150 Switch and confirm if you have internet with the same speed when you are connected to the AT&T router.

3:Find the IP address of the Access Points and try to gain access to the Unleashed dashboard with the IP address of the master Access Point, if you have more than one access point you will find several IP addresses so try all of them, one will bring you to the login page, the credentials are the same as the APP(I will add some default ones in case you don't know it), take in consideration that you must be connected to the AT&T internet.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

4: Once you gained access to the Unleashed dashboard(you need to copy and paste the IP address of the master in the Web browser), check that the SSID is enabled and that the 2.4 and 5G signals are enabled.

Wi-Fi Networks> Edit> Advanced Options > Radio Control>Enable WLAN on>choose all to enable both radios in the SSID/Wi-Fi you choose.

Wi-Fi Networks>Edit>enable

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 20:24:56 GMT

the pwoer is on and the CTL is sold green.

there are NO lights on 2.4G or 5 g (that is the issue)

Re: Need help with Ruckus access points

Yarenis — Mon, 02 Jan 2023 20:25:23 GMT

Hi @J_R_K

The ICX7150 is a Switch not a router, its job will be providing power to the Access point and transfer the data to the ISP AT&T router, and in any of my steps I am asking to remove a cable, you can follow up the steps as long you computer is connected via Wi-Fi to the AT&T router.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Need help with Ruckus access points

Yarenis — Mon, 02 Jan 2023 20:27:15 GMT

Hi @J_R_K

Yes, if the 2.4 and 5G are off, can be just disable or damage, so please gain access to the Unleashed dashboard with the IP address of the Access Point.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 20:57:35 GMT

i got into my dashboard suing the IP address found using the advnaced IP scanner

it shows the Internet is connected; that is good

it shows 1 ethernet port enabled and the other with a red x (is that the issue)

got the IP address, gatway and DNS info.

when i click on wifi network, it says 1 wifi network whcih is Cyborg DH (which is correct0

but i don;t see where the SSID needs to get enabled and how to be fure 2 g and 5 g are enabled.

Re: Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 20:58:22 GMT

this is waht i see when i select eidt wifi

Re: Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 21:06:53 GMT

i was able to add a new wifi network.

the 2g and 5 g lights are yellow

why won't my old one come back on line?

Re: Need help with Ruckus access points

J_R_K — Mon, 02 Jan 2023 21:45:45 GMT

i got one of my access points working.

the other one has the CTl as OFF. how can i get that working again

Re: Need help with Ruckus access points

Yarenis — Mon, 02 Jan 2023 21:45:51 GMT

Hi @J_R_K

Are you able to see the SSID/Wi-Fi Signals, because the yellow color just means is enable, but there are no clients connected using that signal, will change to green as soon you connect your devices(phone, computer, smart devices so on)

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Need help with Ruckus access points

Yarenis — Mon, 02 Jan 2023 21:52:16 GMT

Hi @J_R_K

Only one Access Point will have the CTL light on, because that will be the master.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Need help with Ruckus access points

Bethany — Fri, 20 Jan 2023 01:10:56 GMT

Hello -

I believe we are experiencing a similar issue. I do not know if it was a power outage or internet outage that caused the Access Points to stop working. The white control box thing has one amber/orange light and one green light. And the 2 access points have no lights at all. What can we do to get the Access Points working again?

Re: Need help with Ruckus access points

Jayavidhya — Fri, 20 Jan 2023 13:07:55 GMT

Hi @Bethany

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community