topic Would like to RMA bad R510 in RUCKUS Support for Lennar Homes

Would like to RMA bad R510

robert_moua — Fri, 10 Jan 2020 03:19:01 GMT

I bought a new Lennar home that came pre-installed with Ruckus APs. One of my AP's port 1 with PoE is not working. It won't light up to power and connect the AP. I've tried connecting with AC power and port 2 is working. I'm trying to RMA but it wouldn't take my serial number. Does anyone know the process?

Re: Would like to RMA bad R510

hayward_kong — Fri, 10 Jan 2020 03:25:10 GMT

Did you try contacting Lennar?

Re: Would like to RMA bad R510

robert_moua — Fri, 10 Jan 2020 03:30:23 GMT

Not yet. I'll reach out to them.

Re: Would like to RMA bad R510

syamantakomer — Fri, 10 Jan 2020 14:36:58 GMT

Hi Rob,

If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.

I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.

Regards,
Syamantak Omer

Re: Would like to RMA bad R510

hayward_kong — Sat, 11 Jan 2020 08:00:43 GMT

oh Rob, after you get your replacement, make sure it's on firmware 200.6.x before you add it on your current network...

Re: Would like to RMA bad R510

matt_klouda — Thu, 29 Oct 2020 19:48:53 GMT

Do you have access to the 7150? Typically, during a power outage the switch will reboot and lose it's Power over Ethernet config.

You can gain access to the 7150 via the console, you'll need a USB cable. Here is a live stream recording where we discussed this:

(Time stamp is where the piece you're interested in starts)

https://youtu.be/opuE1wjC77M?t=4074

Best of luck!

Re: Would like to RMA bad R510

robert_moua — Thu, 29 Oct 2020 22:51:46 GMT

It was replaced by builder and all good now. Thanks!

Re: Would like to RMA bad R510

robert_moua — Thu, 29 Oct 2020 22:54:26 GMT

It was replaced by builder and all good now. Thanks!

Re: Would like to RMA bad R510

matt_klouda — Thu, 29 Oct 2020 23:00:32 GMT

Awesome news! Thanks for reporting back and I'm happy to hear it was resolved!