topic Re: POE has failed in RUCKUS Support for Lennar Homes

POE has failed

Bmickle — Fri, 30 Dec 2022 03:05:28 GMT

I confirmed no power to APs on any ports after extended shutdown and factory reboots. I also went and tried to change the coding but that still didn’t work. The status is amber and the power light sits in green. After resetting to factory default settings the lights simply just flashes yellow.

After that I followed other instructions through another community member engineer response and I have had no luck.

This is the third time that this has occurred. The last time this happens about 6 months ago they were going to replace it, but the engineer person at the time was able to tap into my laptop and reconfigure the coding. He struggled but kept trying and things went back to normal. The crazy part is, this time I did not have a power outage.

What are my next steps?

Re: POE has failed

Vásquez_Fer — Fri, 30 Dec 2022 15:10:54 GMT

Hi @Bmickle

Basically, switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: POE has failed

Bmickle — Sun, 01 Jan 2023 17:03:29 GMT

Nothing worked. These directions are not simple. I don’t know if I am doing things right or not. I worked on it for hours and nothing worked.

Re: POE has failed

Bmickle — Mon, 02 Jan 2023 01:55:51 GMT

What am I suppose to do now? My switch still isn’t cutting on and rebooting.

Re: POE has failed

Yarenis — Mon, 02 Jan 2023 15:16:14 GMT

Hi @Bmickle

I understand that the steps may be somewhat new, however, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, please share, so we can further assist you, or I would recommend that you seek outside help or a technician.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: POE has failed

Bmickle — Tue, 03 Jan 2023 21:46:25 GMT

I have tried every every step and my switch still isn’t rebooting. Can I please move forward with replacing THE DEVICE.

Thank you.

Re: POE has failed

Yarenis — Tue, 03 Jan 2023 21:52:02 GMT

Hi @Bmickle

We can only replace a unit that has a hardware failure, which is not your case, if you have an issue during the software recovery, please provide screenshots of the issue, so we can assist you.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: POE has failed

Bmickle — Tue, 03 Jan 2023 21:58:33 GMT

Mine does have a hardware failure. That’s what I am saying. This is literally the 3rd time it had done this. This time nothing has worked to reboot it.

Re: POE has failed

Yarenis — Tue, 03 Jan 2023 22:07:38 GMT

Hi @Bmickle

The factory reset is the first step, then the Software recovery and finally perform the upgrade to the code 08095g UFI, so if you have any issue during the second and the 3er step, please provide the failure error, so we can assist you.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: POE has failed

Bmickle — Wed, 04 Jan 2023 00:26:06 GMT

I’m not understanding where I go from here…….does this look correct?

Re: POE has failed

Yarenis — Wed, 04 Jan 2023 00:35:08 GMT

Hi @Bmickle

Let's try to boot from the primary partition, if still not working try the secondary, if not you need to continue with the guide.

Trying booting from primary

boot_primary

reset

Trying booting from secondary

boot_secondary

reset

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: POE has failed

Bmickle — Wed, 04 Jan 2023 01:09:02 GMT

I already continued on to the next step. That didn’t work.

Re: POE has failed

Bmickle — Wed, 04 Jan 2023 01:18:50 GMT

The the switch just went totally blank. The lights are no longer flashing. I have zero connection from my laptop.

Re: POE has failed

Vásquez_Fer — Wed, 04 Jan 2023 12:22:17 GMT

Hi @Bmickle

hope you are doing well !

Could you send us a panoramic photo/picture including the lights on the front of the switch ICX-7150-C12P and that is plugged into an outlet?

Best Regards

Fernando Vasquez

Re: POE has failed

Bmickle — Fri, 06 Jan 2023 13:00:49 GMT

I replied via email with the pictures. This portal isn’t allowing me to send photos.

Re: POE has failed

Bmickle — Fri, 06 Jan 2023 13:03:40 GMT

Re: POE has failed

Bmickle — Fri, 06 Jan 2023 13:04:26 GMT

Re: POE has failed

Vásquez_Fer — Fri, 06 Jan 2023 13:13:40 GMT

Hi @Bmickle

Hope you are doing well!

Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all, this unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat when support request to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez