topic Re: ICX 7150-C12P Has no Lights in RUCKUS Support for Lennar Homes

ICX 7150-C12P Has no Lights

Triompo — Thu, 29 Dec 2022 19:32:21 GMT

My Ructus ICX 7150-C12P Has no Lights and seems to be Dead. All my devices connected to it are off-Line. The Unit is plugged in, I tried unplugging and replugging, no help. Tried disconnecting the USB cable, No Help. Any Suggestions? Thanks Ralph

Re: ICX 7150-C12P Has no Lights

Vásquez_Fer — Thu, 29 Dec 2022 20:20:37 GMT

Hi @Triompo

Hope you are doing well !

1-Make sure it is plugged into a well-known outlet/power source

2-Please provide us with a complete picture showing the front of the switch and that it is properly connected to a power source.

Best Regards

Fernando Vasquez

Re: ICX 7150-C12P Has no Lights

Triompo — Thu, 29 Dec 2022 21:43:56 GMT

Not surer how, when trying to add it said I do Not have permission to add pictures?

Re: ICX 7150-C12P Has no Lights

Yarenis — Thu, 29 Dec 2022 22:00:44 GMT

Hi @Triompo

You can even just copy and paste the picture into the chat.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: ICX 7150-C12P Has no Lights

Triompo — Fri, 30 Dec 2022 12:34:20 GMT

I have tried that to but still get the message “You do not have permission to upload images.” Is there another way to get the picture to you? This is getting a bit frustrating. Is there a number I can call to talk over the phone. Maybe the tech can walk me through some trouble shutting steps. I have tried several but not successful. It is Plugged in on a strip within my Electronics control center. Other devices plugged in to the strip are working. Thank you

Re: ICX 7150-C12P Has no Lights

Triompo — Fri, 30 Dec 2022 12:35:50 GMT

Maybe the picture is posted?

Re: ICX 7150-C12P Has no Lights

Triompo — Fri, 30 Dec 2022 12:38:56 GMT

Re: ICX 7150-C12P Has no Lights

Vásquez_Fer — Fri, 30 Dec 2022 13:29:12 GMT

Hi @Triompo

Hope you are doing well!

Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all , This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: ICX 7150-C12P Has no Lights

Triompo — Fri, 30 Dec 2022 14:34:38 GMT

Okay, Thank You