topic Re: Wifi for ruckus is freezing and slowing up after power outage in RUCKUS Support for Lennar Homes

Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Wed, 28 Dec 2022 19:46:55 GMT

HI there,

Our internet is not working properly after power outage. Streaming and video calls are impossible. I've read through a similar situations on your forum and trying to fix the code. I've connected my 2015 Macbook Air directly to the switch with a USB type C cable, downloaded the driver for Mac, and then started to enter commands in the Terminal. I was using this message for reference: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Wifi-for-ruckus-is-freezing-and-slowing-up-after-power-outage/m-p/47920?fbclid=IwAR0j1TKb88-jI0drRSJ8iITQ7PnP-4W2eudspTpK3eV1ifCPYwHaydLS9hg#M1979

After trying all the steps that is what I see on my screen:

Please help me to solve the issue.

Thank you.

Re: Wifi for ruckus is freezing and slowing up after power outage

Vásquez_Fer — Thu, 29 Dec 2022 13:21:00 GMT

Hi @Katrins74

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Thu, 29 Dec 2022 20:34:13 GMT

I tried all the steps above.

Here is the last step I see in Terminal. Does it mean that it was rebooted?

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Thu, 29 Dec 2022 20:40:16 GMT

Hi @ Katrins74

run the next commands and share the results, please.

show version

show flash

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Thu, 29 Dec 2022 21:55:08 GMT

Here is what I get after running show version and show flash

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Thu, 29 Dec 2022 22:05:11 GMT

Hi @Katrins74

Please run the next command to run a help check in the switch first, also confirm if you reload the Switch because I can see the uptime is just 1 minute.

show lldp neighbors

show lldp neighbors detail

show poe

show interface brief

show log

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Thu, 29 Dec 2022 22:24:44 GMT

this what I see after running show poe.

What do I click next since it is not letting me type in the next command from your list.

I had to run all the steps again because I quit the terminal session after I sent you a message with the session time out screen shot.

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Thu, 29 Dec 2022 22:37:24 GMT

Hi @Katrins74

The same screen provide you the instruction, to check more lines or pages press space key, to quit the input control plus the C key, please run the next commands in the port where that access points are connected (1/1/1 and 1/1/6) as well where is connected the ISP router

Diagnostic commands:

clear cable-diagnostics tdr x/x/x

phy cable-diag tdr x/x/x

show cable-diagnostics tdr x/x/x

Example in your Access Point current port.

clear cable-diagnostics tdr 1/1/1

phy cable-diag tdr 1/1/1

show cable-diagnostics tdr 1/1/1

clear cable-diagnostics tdr 1/1/6

phy cable-diag tdr 1/1/6

show cable-diagnostics tdr 1/1/6

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Thu, 29 Dec 2022 22:43:52 GMT

Could you please be more specific? Do I need to check more lines by pressing space bar, or quit output with control C before I run the diagnostic commands? Do I kist keep typing commands on the next line?

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Thu, 29 Dec 2022 22:52:36 GMT

Hi @Katrins74

Both space key to display all the input of the commands requested, and the control + c if you require to quick that input page.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Thu, 29 Dec 2022 23:02:58 GMT

I ran diagnostics commands for both ports. Here are screenshots

Re: Wifi for ruckus is freezing and slowing up after power outage

Vásquez_Fer — Fri, 30 Dec 2022 13:22:52 GMT

Hi @Katrins74

You need to go to 'enable mode first' then you can run the commands

ICX7150-48ZP Router>enable
No password has been assigned yet...
ICX7150-48ZP Router#

Best Regards

Fernando Vasquez

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Sat, 31 Dec 2022 01:23:34 GMT

Hi, what's next?

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Mon, 02 Jan 2023 14:37:12 GMT

H @Katrins74

From Switch perspective, the Access Point speed cable negotiation is OK(1G), also you are running Switching code in the Switch, so the speed here will not be the issue, now we need to confirm which a speed test what source of your issues, take also into consideration that we depend on the ISP router, so if this unit is dropping all the internet will drop, please follow up the next steps.

1:Do not reload or reboot the Access points or the Switch anymore, it's not necessary.

2:Run the command show log from the switch and share the results.

show log

3:Wire a computer with an Ethernet cable to the Switch and run a speed test, you can just type speed test in google any option will work, use any of the yellow ports in the Switch. Finally, share those results.

4:Run the same speed test but know when the computer is connected via wirelessly the Unleashed network, and share the results.

5:Now run a speed test, but this time with the computer wire to your ISP router, and share the results.

6:Provide the logs from the Unleashed dashboard, so log in to the dashboard and share the logs, take in consideration that to log in to the unleashed dashboard you must be connected to the Unleashed wireless network and the credential is the same as Application.

Tap Admin & Services > Administration > Diagnostics > Logs>save system logs

Saving System Logs to Your Computer

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-0DA6A5D3-DC7C-4A2F-87D7-F24F9AF1D08D.html

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Mon, 02 Jan 2023 20:00:18 GMT

Hi Yarenis,

1. Got it.

2. the screenshot after running show log command

3. Can I connect my computer with one of the Ethernet cables that are already connected to the switch or that should be a separate Ethernet cable connected to one of the available yellow ports?

4. How do I connect my computer to unleashed network? I typed in the IP address in the bar and password that is on the switch is not working (admin, Lennar).

5. Do I wire my computer to the ISP router with a separate ethernet cable?

6. Can't do #6. I can't log in to the unleashed page.

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Mon, 02 Jan 2023 20:15:05 GMT

Hi @Katrins74

3. Can I connect my computer with one of the Ethernet cables that are already connected to the switch, or that should be a separate Ethernet cable connected to one of the available yellow ports?

Note: also share the command

show interface ethernet X/X/X

with the interfaces where are connected the Access point and the ISP router one by one,I want to check the uptime of each.

Any yellow port, any Ethernet cable, just do no, disconnects the cable between the ISP router and the Switch.

4. How do I connect my computer to unleashed network? I typed in the IP address in the bar and password that is on the switch is not working (admin, Lennar).

Try the next bundle:

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Wifi for ruckus is freezing and slowing up after power outage

Katrins74 — Tue, 03 Jan 2023 03:27:30 GMT

3. I'm working on finding an usb to ethernet adapter to connect it to my computer. Do I keep my computer connected to the switch with the USB to C cable when I connect it with ethernet cable or unplug it and connect it with ethernet cable only?

with the interfaces where are connected the Access point and the ISP router one by one,I want to check the uptime of each. - My computer skills are good enough to follow step by step instructions (preferably with pictures). I don't understand how to check the uptime and what that means.

4. I tried all the combinations it doesn't let me in. if the Lennar technician who came to our house 2 years ago changed it - we don't remember the new password. Is there a way to change password? When I click on forgot password, it says "password recovery is disabled".

Re: Wifi for ruckus is freezing and slowing up after power outage

Vásquez_Fer — Tue, 03 Jan 2023 12:40:43 GMT

Hi @Katrins74

Hope you are doing well !

If you want to test the on the port you can keep the USB type C console cable or remove it depends on you if it is more comfortable for you , but what you need is an Ethernet cable that goes from the Switch to the PC and that Wi-Fi should be disabled to do the wired test.

4-The Passwords are sensitive key please try the following :

username: admin password: Lennar
username: admin password: Ruckus1
username: admin password: Ruckus!

If that does not work we must proceed with a factory reset, you must disconnect all access points except one, with which you are going to work the Factory reset process. I will leave a short guide how to do it

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez