topic Re: AP R510 PWR light stays red in RUCKUS Support for Lennar Homes

AP R510 PWR light stays red

On-the-green — Thu, 29 Dec 2022 05:14:32 GMT

Just learned that Customer Support for Lennar homes have been moved to this Community.

Synopsis: POE Ethernet port light is green. PWR light on the front panel stays red. Unleashed app shows the AP as offline. I have tried unplugging the POE and plugging it back in with no success. I have also tried holding the reset button (45 seconds) using the handle loop wire that came in the box - PWR light continued to persist as red. I removed the AP and tried a different direct POE Ethernet cable with no success. Do you have any other suggestions?

Re: AP R510 PWR light stays red

Vásquez_Fer — Thu, 29 Dec 2022 12:53:33 GMT

Hi @On-the-green

1- Was this AP ( access point ) working before ?

2-Do you have access to the unleashed dashboard or Ruckus application ?

3-How many access points do you have in your home?

Best Regards

Fernando Vasquez

Re: AP R510 PWR light stays red

On-the-green — Thu, 29 Dec 2022 15:30:12 GMT

Hello Fernando:

1. Yes, the AP was working before. We lost power during the last rain/wind storm. After that, the AP never fully recovered.

2. Yes, I have access to the Unleashed dashboard App. My dashboard shows 2 AP devices - “Master” is Online and the “Slave” is Offline. I tried turning the slave AP “On” using the Unleashed dashboard App and the following dialog message displays “Unable to proceed as AP is offline”.

3. I have 2 APs in my home - “Master” and “Slave”

Regards,

Ryan

Re: AP R510 PWR light stays red

Vásquez_Fer — Thu, 29 Dec 2022 17:06:34 GMT

Hi @On-the-green

Could you please sent me a screenshot that shows the Master working and Slave offline on the unleashed app.

Best Regards

Fernando Vasquez

Re: AP R510 PWR light stays red

On-the-green — Thu, 29 Dec 2022 17:51:55 GMT

Hi Fernando,

Sure thing. Here is the screen capture:

Re: AP R510 PWR light stays red

Yarenis — Thu, 29 Dec 2022 19:34:51 GMT

Hi @ On-the-green

The Access point is stuck in boot mode, so please perform a factory reset, let me add the steps, if the Access point still not responding, please reply with a picture showing that the PWR is red.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: AP R510 PWR light stays red

On-the-green — Thu, 29 Dec 2022 20:39:06 GMT

Hi Yarenis,

I performed the factory reset multiple times with no success.

Here is the picture of the AP with red PWR:

Re: AP R510 PWR light stays red

Yarenis — Thu, 29 Dec 2022 20:46:19 GMT

Hi @ On-the-green

Thank you for the details provided, based on the troubleshooting you have done since the access point is stuck in boot mode, this unit must be RMA (return merchandise authorization ), which means to replace it, please contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Chat Link:

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: AP R510 PWR light stays red

Cpaquette86 — Tue, 27 Jun 2023 18:54:30 GMT

I am having the same issue with my R510 have tried everything I can find to fix it with no results, just a red PWR light. Has anyone found a fix for this?

Re: AP R510 PWR light stays red

Imran_ruckus — Tue, 27 Jun 2023 19:23:43 GMT

Hi @Cpaquette86

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @On-the-green which is old and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.