topic 5G not working but 2.4G works in RUCKUS Support for Lennar Homes

5G not working but 2.4G works

alby528 — Wed, 28 Dec 2022 21:30:24 GMT

There was a power outage and 5G is not working/broadcasting anymore. The 2.4G is working and connecting but the 5G is not. It shows in the available networks on my WI-FI but it won't allow me to join it. The 5G light on the AP is green most of the time but sometimes goes to orange and then back to green. I've tried turn off/on the power on the switch but that doesn't help. How do I get the 5G to broadcast again? Thanks!

Re: 5G not working but 2.4G works

Yarenis — Wed, 28 Dec 2022 21:50:25 GMT

Hi @alby528

If the 5G radios LED light is green means there are devices connected using this signal type, however when is orange just means that there are not clients connected, but is being broadcasted, by default the SSID/Wi-Fi ID will broadcast both radios, and your devices will choose what signal they prefer to use, also you can check what signal you devices are using in the clients session and confirm if your SSID/Wi-Fi ID have enabled both radios as well, now if your issue is different please describe.

1:Checking Access Points light:

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

2:Confirm what radio the clients are using

expand the Clients section on the Dashboard>move the bar to the left >Radio Band

5G=802.11ac

2.4=802.11B/G/N

3:Check the radio set up for the SSID/Wi-Fi ID

wireless network>choose the SSID> Edit > Advanced Options > Radio Control tab

Guide:

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-99ECE1DB-1459-437A-ADF3-DF7E4849EEE1.html

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: 5G not working but 2.4G works

alby528 — Wed, 28 Dec 2022 22:08:46 GMT

Hi Yarenis,

I can't even join the network on my devices (phone/tablet/computer). It shows the network as available but when I try to join it, the loading circle just spins and spins and does not connect.

Re: 5G not working but 2.4G works

Squozen — Wed, 28 Dec 2022 22:10:08 GMT

Have you tried forgetting the network from the client and adding it again?

Re: 5G not working but 2.4G works

alby528 — Wed, 28 Dec 2022 22:21:54 GMT

I just tried and it didn't help 😞

Re: 5G not working but 2.4G works

Yarenis — Wed, 28 Dec 2022 22:35:30 GMT

Hi @alby528

Ok, so your issue is not related to the 2.4 or 5G signal, based on your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Note: after fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin in both partitions primary and secondary.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: 5G not working but 2.4G works

Yarenis — Wed, 28 Dec 2022 22:37:47 GMT

Hi @alby528

Please follow up the steps I have provided.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: 5G not working but 2.4G works

alby528 — Wed, 28 Dec 2022 23:36:55 GMT

I had the router/switch issue a year ago and a tech was about to fix it remotely for me. I believe he also fixed the partition issue for future reboots so my Switch is currently in switch mode and not router mode. Here's a screen shot:

It does show "Switch" and "SPS".

Re: 5G not working but 2.4G works

Yarenis — Thu, 29 Dec 2022 14:17:02 GMT

Hi @alby528

Perfect you have both partitions in Switching code, however the recommended code is 08095 UFI, so please upgrade when you have time, finally run a help check in the Switch, so please provide the next commands.

show lldp neighbors

show lldp neighbors detail

show poe

show interface brief

show log

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: 5G not working but 2.4G works

MURALI_KRISHNAN — Tue, 27 Feb 2024 05:33:44 GMT

R650 access point unleashed version (updated version )

issue is
2.4 and 5 ghz radio is enabled but some of the clients only connecting in the 5 ghz radio and most of them are connecting in the 2.4 ghz radio , if they are standing directly below the ap also they are connecting in 2.4 ghz only why? what is the reason ?

in their existing ap quantum all the users are using 5ghz then why cant they connect in ruckus r650 kindly clearify this issue asap

thank you in advance

Re: 5G not working but 2.4G works

Imran_ruckus — Tue, 27 Feb 2024 11:57:30 GMT

Hi @MURALI_KRISHNAN
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

If yes, please raise a new post as this post is raised by @alby528 which is now closed.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.