topic Re: PoE has failed. The access points are no longer working. Ring doorbell has no power. in RUCKUS Support for Lennar Homes

PoE has failed. The access points are no longer working. Ring doorbell has no power.

pjdalilis — Wed, 28 Dec 2022 20:37:30 GMT

PoE has failed. The access points are no longer working. Ring doorbell has no power.

Re: PoE has failed. The access points are no longer working. Ring doorbell has no power.

Vásquez_Fer — Wed, 28 Dec 2022 20:52:41 GMT

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: PoE has failed. The access points are no longer working. Ring doorbell has no power.

erameshbab — Fri, 30 Dec 2022 07:35:14 GMT

Hi, This happened to me as well. On my ruckus, I can see syst led in orange color and pwr led in green color. My access points are not flashing at all. I tried resetting and replugged power cable for ruckus but no luck. Under the status section nine of the Leda are on.

Re: PoE has failed. The access points are no longer working. Ring doorbell has no power.

Vásquez_Fer — Fri, 30 Dec 2022 13:31:06 GMT

Hi @erameshbab

Basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez