topic Re: Team: Need an Assist in RUCKUS Support for Lennar Homes

Team: Need an Assist

wbryson795 — Mon, 26 Dec 2022 16:35:47 GMT

Recently purchased a Lennar Home with a Ruckus Wireless System. I had to hook up my new Wi-Fi Service then attempt to establish a connection from my Ruckus System (via CAT 5 Cable) to my Wi-Fi Modem.

However, my Wi-Fi service provider customer support technician said he could NOT help me with the Ruckus Connection because I did not have the Ruckus account or serial numbers to do so.

Does any have any recommendation how I can resolve this issue?

Re: Team: Need an Assist

Yarenis — Mon, 26 Dec 2022 17:42:53 GMT

Hi @ wbryson795

The Unleashed system should be plug and play, by default Lennar configure the system for you, they should give you a pamphlet or in the Cabinet, you may have a sticker, now a regular connection between the modem and the Switch will not work, because it is required to run two protocols DHCP (for IP address assignment) and NAT (for translation of local private addresses to the internet), and these protocols can be run by a router, let me add a guide of the possible setups.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Team: Need an Assist

wbryson795 — Tue, 27 Dec 2022 02:27:55 GMT

Thanks for the good response and feedback. Great video and manual.

can you help me with establishing Username and Password for Ruckus System?

Thanks'

WIll

Re: Team: Need an Assist

Vásquez_Fer — Tue, 27 Dec 2022 12:31:27 GMT

Hi @wbryson795

Hope you are doing well !

Here is a short video how to do setup username and password for your ruckus system via UI web browser :

https://www.youtube.com/watch?v=b-x1yubIXkY

Ruckus Mobile app :

https://www.youtube.com/watch?v=L_oAReVK1qo

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: Team: Need an Assist

wbryson795 — Tue, 27 Dec 2022 14:24:41 GMT

thanks you very helpful. I am having trouble connecting to the "Configure Me xxx.xx.xx"

Instead Recover.Me-2A47C0 shows up for me to select for connection.

Is there a default password ?

Re: Team: Need an Assist

Vásquez_Fer — Tue, 27 Dec 2022 14:41:26 GMT

Hi @wbryson795

Please make sure the connections between your local Router to the Ruckus devices are correct.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please Factory reset the Access point

Best Regards

Fernando Vasquez

Re: Team: Need an Assist

wbryson795 — Wed, 28 Dec 2022 18:43:03 GMT

thank you I will start troubleshooting again.

Re: Team: Need an Assist

wbryson795 — Wed, 28 Dec 2022 18:52:52 GMT

also what should i do if there are two yellow lights for 5G and 2.4G?

Re: Team: Need an Assist

Vásquez_Fer — Wed, 28 Dec 2022 18:56:12 GMT

Hi @wbryson795

Basically means that radio 2.4 and 5G are up but not currently devices are connected

Best Regards

Fernando Vasquez

Re: Team: Need an Assist

wbryson795 — Wed, 28 Dec 2022 18:57:36 GMT

thanks Fernando what do you think i should do to fix it?

Re: Team: Need an Assist

Vásquez_Fer — Wed, 28 Dec 2022 19:17:15 GMT

Hi @wbryson795

Basically Yellow light means no clients connected to these bands , so as soon as you connect a device to the WiFi/WLAN/SSID created the lights should change depends on the radio that the PC or phone use to connect to the Wi-Fi

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

Best Regards

Fernando Vasquez