topic Re: IP address in RUCKUS Support for Lennar Homes

Turned off APs accidentally

briana1917 — Wed, 21 Dec 2022 22:54:55 GMT

I have accidentally turned off both bands (2.4/5) through unleashed mobile. Now I am unable to see my network. I can see my router wifi still if I turn it on. Both of my AP’s have solid green light on power but nothing for 2.4 or 5. Please help me turn them back on.

IP address

briana1917 — Wed, 21 Dec 2022 23:51:00 GMT

Hello, how can i find my IP address if my device is offline?

Re: Turned off APs accidentally

Vásquez_Fer — Thu, 22 Dec 2022 15:09:24 GMT

Hi @briana1917

Hope you are doing well !

If your WLAN is accidentally disabled, here is how to enable it again

You can access to the unleashed Web interface using the IP address ( Logical address givin by your ISP / Local Router to your network address ) of the Master Access Point I will leave you some guides how to do it.

Here is the guide how to run an IP Scanner to locate the Master Access Point IP address and log in to the unleashed dashboard.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once you copy the IP address and paste it into the URL, a warning message should appear depends on your web browser

"This connection is not trusted" (Firefox) or "Your Connection is Not Private" (Chrome) or "There is a problem with this website's security certificate" (Internet Explorer). This is normal, as the Unleashed AP does not have an SSL certificate that is recognized by your browser.
Click Advanced > Proceed to [IP address] (unsafe) (Chrome), or I Understand the Risks > Add Exception... > Confirm Security Exception (Firefox), or Continue to this website (not recommended) (IE) to continue.

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

If your disable both bands 2.4 G and 5 G you need to go to the same process to locate the IP address of the Master Access Point and log in in to the unleashed dashboard.

You can access the Unleashed AP GUI with Unleashed AP IP address via cable network using a Web browser and then you can re-enable the AP radio.

From web Login page>>>>>

Select Access Point>>>>>

Select AP Summary>>>>>Edit

Verify Status of WLAN service>>>> If Disable>>>Change to Enable on both the radio and Click OK.

Same settings can be verified from individual AP>>>>>Edit>>>> if WLAN service>>>>>Override Group Config is in checked state and Disable>>>>Change to Enable.

Best Regards

Fernando Vasquez

Re: Turned off APs accidentally

briana1917 — Thu, 22 Dec 2022 16:28:54 GMT

I am not able to get the IP address. The website you sent me for the IP scanner tells me: The APP is not available in my country or region. I downloaded a different IP scanner but it only detects my WIFI cable provider IP address and my computer IP address. Nothing more. Could it be possible to receive a phone call from you? I have tried reseting the APs and it didn't work. I also tried disconnecting everything and connecting back. At this point I have cables out and would like a phone call assistance please. Is that an option?

Re: Turned off APs accidentally

Vásquez_Fer — Thu, 22 Dec 2022 17:04:41 GMT

Hi @briana1917

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please make sure the cables are connected properly from your ISP ( internet provider ) local router and ICX-7150-C12P

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Another option will be to log in into your local Router IP and check if the devices are detected from there in the device list.

If that is not an option, a factory reset is needed, please read this guide very carefully.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

Re: Turned off APs accidentally

briana1917 — Thu, 22 Dec 2022 22:31:25 GMT

I already did all that you just advised including the factory reset multiple times.

Re: IP address

Yarenis — Tue, 27 Dec 2022 21:12:21 GMT

Hi @ briana1917

Are you talking about the Switch or the Access Points(because the Switch has console access, so the IP address is not required), let me add a guide, so you can use a tool to search the IP address of all the devices in the network.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Turned off APs accidentally

Yarenis — Tue, 27 Dec 2022 21:23:39 GMT

Hi @briana1917

The IP scanner is one of many tools available to find the IP address of the devices connected to your network, even you can log in to your ISP router and check what are the devices connected to, as well gaining access to the Switch, and check the IP address of the devices connected to the Switch.

1:Option#1: connect to the Switch via console access and run the next commands: you will be able to see the Access Points and the IP address in the case is getting one.

show lldp neighbor

show lldp neighbor detail

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

2:Option#2:If you have a Windows computer you can open the CMD(command prompt) and run the command arp -a, you will be able to see the devices connected to the switch however you cannot see by name just by the MAC-Address, so you need to identify the Access Points MAC-Address to do the match.

Note: from mac will be opening terminal>type arp

Start>type CMD>open

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community