topic Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off in RUCKUS Support for Lennar Homes

RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

anandbellad — Tue, 27 Dec 2022 16:14:29 GMT

Hi,

I have RUCKUS ICX 7150-C12P setup in my Lennar home when brought the house in 2020. And it's been working fine until few weeks ago. When I checked, all the PoE lights are off, none of the status LEDs are on, and SYST light is amber. I restarted and nothing changed. Current, none of the IOTs are working due to this.

I have not done anything since it was setup in Jan 2020. Looking for guidance on how do I go about troubleshooting this, if there are particular sequence I should follow or directly factory reset or somethings else. I am not geek in networking but i do consider myself a handyman generally speaking and could try with some guidance.

Thank you and much appreciate any help.

Anand

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Vásquez_Fer — Tue, 27 Dec 2022 16:42:03 GMT

Hi @anandbellad

Basically, due the power outage / spike of power / the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

anandbellad — Tue, 27 Dec 2022 19:52:55 GMT

Hi Fernando,

Thank you for the information. I tried power off/on and don't see any change. I will be doing next step to reset the ruckus but wanted to check - do I have to perform new setup after reset? , since it will be factory reset or is it just system reset

I have not done before, it was done by Lennar/Amazon person which did initial setup, not sure about all the specific details he put in. So wanted to double check.

Thanks,

Anand

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Vásquez_Fer — Tue, 27 Dec 2022 20:08:43 GMT

Hi @anandbellad

The Factory reset will not affect the actual configuration since is done on the ICX-7150-C12P

The wireless Access Points are the devices that have all Wireless configuration ( Wi-Fi )

Best Regards

Fernando Vasquez

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

anandbellad — Wed, 28 Dec 2022 00:19:41 GMT

Thank you Fernando. The factory reset didn't work, LEDs kept blinking forever. I will go to next step and see what happens. Will keep posted.

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

anandbellad — Wed, 28 Dec 2022 17:47:14 GMT

Tried boot by connecting console but i keep getting error as Kernal file corrupt or not available(both primary and secondary). Then I moved on to Recovery steps, I am having issue with TFTP server connection, i have downloaded the files and setup TFTP and console but some how ping test is failing for TFTP server. I will continue to troubleshoot this.

Meanwhile, for ICX 7150 is there an option to boot and upgrade from USB drive, I am just struggling with TFTP server.

Thanks,

Anand

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Vásquez_Fer — Wed, 28 Dec 2022 17:59:46 GMT

Hi @anandbellad

When the Switch is on boot mode the only way to recover is via TFTP server.

Please sent us a screenshot with the error :

Maybe Windows Firewall is blocking the ping you can disable it to by pass this.

Best Regards

Fernando Vasquez

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

anandbellad — Thu, 29 Dec 2022 04:36:42 GMT

Hi Fernando,

Apparently my RF45 cable was malfunctioning. I ordered and got the new one from Amazon and it was smooth recovery. Everything is back to life and working as it was before. Truly appreciate your responses and support/guidance(world is better place with folks like you). Thank you !

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Vásquez_Fer — Thu, 29 Dec 2022 12:15:14 GMT

Hi @anandbellad

Great to hear that !!!

More than happy to assist you on this !

I highly recommend you to move the switch to the recommended version base on the support site ( 8095g ) to avoid this problem or issue in the future.

There are 3 different methods to upgrade the switch

1-How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Video Link as reference: https://www.youtube.com/watch?v=DHIEajPhHWQ&t=186s

2-How to perform an Upgrade via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

1-How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

Feel free to mark the post as solved

Best Regards

Fernando Vasquez

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Wael — Fri, 30 Dec 2022 04:30:46 GMT

I tried all steps in the different articles

Retry count exceeded; starting again.

also i can’t upload the image

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Wael — Fri, 30 Dec 2022 04:32:04 GMT

The error

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Vásquez_Fer — Fri, 30 Dec 2022 15:05:06 GMT

Hi @Wael

I highly recommend you to create your own post to have a smooth communication and track your network issues .

Best Regards

Fernando Vasquez

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Wael — Fri, 30 Dec 2022 15:08:46 GMT

I don’t like to start over.

i had the same issue and I followed the same steps.everything is fine and it’s a live between the switch and my laptop (server )

but i had the error message

Retry count exceeded;

starting again

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Vásquez_Fer — Fri, 30 Dec 2022 15:13:29 GMT

Hi @Wael

Copy and past the issues you are having with the network over chat.

Best Regards

Fernando Vasquez

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Wael — Fri, 30 Dec 2022 16:11:13 GMT

Unfortunately,I don’t have this option .

to upload photos

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Vásquez_Fer — Fri, 30 Dec 2022 16:16:56 GMT

Hi @Wael

All of us have this option available or you can drag the capture to the chat and it will be attached

Best Regards

Fernando Vasquez

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Wael — Fri, 30 Dec 2022 18:09:57 GMT

Not everyone.

also I checked different articles and see the visitors claims about the uploading photos.

I replied with the error message.

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Yarenis — Fri, 30 Dec 2022 18:35:32 GMT

Hi @anandbellad

You can even copy and paste in the post as well.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

anandbellad — Fri, 30 Dec 2022 19:24:07 GMT

Hi,

I dont have authorization to insert image , i get error message "You do not have permission to upload images" . Probably I am guest member.

Re: RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

Yarenis — Fri, 30 Dec 2022 19:50:27 GMT

Hi @ anandbellad

I have sent you a private message.