topic Re: Living Room Ethernet Port Outlet Not Working/ HELP in RUCKUS Support for Lennar Homes

Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 05:59:27 GMT

Hello,

I want to connect my living room TV to the internet using my a ethernet cable. The ethernet cable outlet in the living room is not working for some reason.

My TV in the upstairs loft is connected to a Ethernet cable and it’s working perfectly fine.

what can I do???

thanks

Re: Living Room Ethernet Port Outlet Not Working/ HELP

Vásquez_Fer — Tue, 27 Dec 2022 12:25:12 GMT

Hi @EMRuckus

Hope you are doing well !

Make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle

Make sure the cable is in good condition so that both ends and connectors look good.

Note : you will see a light come on when a device is connected via Ethernet on 1 of the 12 ports available.

Best Regards

Fernando Vasquez

Re: Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 13:59:55 GMT

Hi,

Do I need to connect another Ethernet cable from the internet modem to the switch box?

I honestly need a technician to come out to my home.

thanks

Re: Living Room Ethernet Port Outlet Not Working/ HELP

Vásquez_Fer — Tue, 27 Dec 2022 14:46:59 GMT

Hi @EMRuckus

That's correct ! I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Best Regards

Fernando Vasquez

Re: Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 17:03:49 GMT

Hello,

I guess the biggest question is where do I connect the Ethernet cable that is connect to the modem/router combo?

Re: Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 17:05:30 GMT

can you you please draw an arrow to which porter I need to use?

Re: Living Room Ethernet Port Outlet Not Working/ HELP

Vásquez_Fer — Tue, 27 Dec 2022 17:11:46 GMT

Hi @EMRuckus

Any of the 12 available ports in the middle part ( in the red section ) Like the below picture:

Best Regards

Fernando Vasquez

Re: Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 17:30:53 GMT

Can I send you a photo of my set up? Mines has a bunch of blue Ethernet cables.

Re: Living Room Ethernet Port Outlet Not Working/ HELP

Vásquez_Fer — Tue, 27 Dec 2022 17:37:02 GMT

Hi @EMRuckus

For sure !

Best Regards

Fernando Vasquez

Re: Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 17:50:16 GMT

Hello,

Photo #1

Full internet setup. The WHITE cable is the Ethernet cable plugged into my modem/router currently. I’m not sure what the BLUE cables are used for.

Photo #2: Here is a closer look at the switch boxes and the cables plugged in it.

Photo#3: Here is my modem/router from the internet provider

Also, currently this setup is allowing me to get connection to my Ethernet plug outlet in my upstairs loft TV. I just need help getting connection to my living TV.

SIDE NOTE:

What LED colors should be appearing on my wifi booster?

thanks

Re: Living Room Ethernet Port Outlet Not Working/ HELP

Vásquez_Fer — Tue, 27 Dec 2022 18:17:42 GMT

Hi @EMRuckus

The cables seems to be correctly connected on your Ruckus switch ICX-7150-C12P

It would really be necessary to investigate or confirm if the cable of the living TV is connected to the Ruckus Switch and if the cable is in good condition.

Lennar does these installations , you could request a technician to check the hardware if this is your case.

If the cable is not connected to the ICX-7150-C12P this is not going to work , and if the cable is not well connected or in good condition or bad terminated , it will not work, in simple words it will not have the capacity to transmit data.

Following example:

Regarding color lights on the APs

Basically, the yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.

This does not mean that the Access Point is broken or damaged.

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

Best Regards

Fernando Vasquez

Re: Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 19:28:16 GMT

Hello,

Everything is connected well. Lennar told me to contact y’all so how do I get a technician out here?

I did everything in my power to diagnose this issue.

thanks

Re: Living Room Ethernet Port Outlet Not Working/ HELP

Vásquez_Fer — Tue, 27 Dec 2022 19:41:54 GMT

Hi @EMRuckus

The problem is that this is completely physical, I couldn't fully diagnose that the cable that goes to that room ( living ) is actually transmitting data as the one that is working.

You could connect a wired computer or use adapter to that cable and see if you get internet access through the cable.

If you are connected by cable, the connection should look like the following red section

Best Regards

Fernando Vasquez

Re: Living Room Ethernet Port Outlet Not Working/ HELP

EMRuckus — Tue, 27 Dec 2022 19:52:53 GMT

I already tried that. I think Lennar installed it incorrectly.

Can you send a tech please

Re: Living Room Ethernet Port Outlet Not Working/ HELP

Vásquez_Fer — Tue, 27 Dec 2022 20:03:33 GMT

Hi @EMRuckus

Installation and wiring is the responsibility of Lennar homes (builder).

We do not send technicians on site.

Best Regards

Fernando Vasquez