topic Switch replacement / help in RUCKUS Support for Lennar Homes

Switch replacement / help

Smyers22 — Mon, 26 Dec 2022 20:43:13 GMT

Our internet is running slow. Have called Ruckus support for help twice in the past. Some Neighbors have said they reached out to Ruckus and has switch replaced. Please help with connection issues.

Re: Switch replacement / help

Yarenis — Mon, 26 Dec 2022 21:27:40 GMT

Hi @Smyers22

There is no need to replace the Switch, If you have confirmed that the Connection in your ISP router works fine and the only affected are the devices connected to the ICX7150 Switch, including the access points,it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch since you will have better connectivity than if you connect via wireless.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Switch replacement / help

Smyers22 — Mon, 26 Dec 2022 22:39:58 GMT

Can you assist with this via computer remote ?

Re: Switch replacement / help

Vásquez_Fer — Tue, 27 Dec 2022 13:21:25 GMT

Hi @Smyers22

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Best Regards

Fernando Vasquez