topic Re: Flash Amber lights then Dead. No Power. in RUCKUS Support for Lennar Homes

Flash Amber lights then Dead. No Power.

jonmorey — Fri, 23 Dec 2022 19:16:50 GMT

Hello. I am a Lennar owner and have been on the community. I found an item which matches my problem exactly. It says I need an RMA and that the unit is dead. There is no way to connect to it without power. What do I do? It is a ICX 7150 C12P.

Re: Flash Amber lights then Dead. No Power.

jonmorey — Fri, 23 Dec 2022 19:18:05 GMT

Serial number on the device is FEK3222P19P.

Re: Flash Amber lights then Dead. No Power.

Vásquez_Fer — Fri, 23 Dec 2022 19:44:37 GMT

Hi @jonmorey

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Flash Amber lights then Dead. No Power.

jonmorey — Fri, 23 Dec 2022 19:48:28 GMT

Thank you or the quick response. None. My situation fits the one by NorthKozar titled "Ruckus ICS 7150-C12P does not power on"

Re: Flash Amber lights then Dead. No Power.

Vásquez_Fer — Fri, 23 Dec 2022 19:52:21 GMT

Hi @jonmorey

Make sure it is plugged into a well-known outlet/power source

Could you please attached a picture/photo of that that the ICX - 7150 -C12 P is not powering up

Try that the photo includes the outlet where the cable that goes to the switch can be seen.

Best Regards

Fernando Vasquez

Re: Flash Amber lights then Dead. No Power.

jonmorey — Fri, 23 Dec 2022 19:59:44 GMT

I hope this is what you are looking for. I have actually plugged it into 4 outlets. It will not show power in any.

Re: Flash Amber lights then Dead. No Power.

Vásquez_Fer — Fri, 23 Dec 2022 20:28:07 GMT

Hi @jonmorey

Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all , This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: Flash Amber lights then Dead. No Power.

jonmorey — Fri, 23 Dec 2022 21:13:07 GMT

Thank you Fernando.

Re: Flash Amber lights then Dead. No Power.

jonmorey — Sat, 24 Dec 2022 02:28:21 GMT

I was asked to confirm my address. I responded by email because it did not say how to confirm. It was correct.

Re: Flash Amber lights then Dead. No Power.

Yarenis — Mon, 26 Dec 2022 16:06:43 GMT

Hi @ jonmorey

Sure, the RMA team will contact you to confirm the mailing address.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community