topic Re: Check firmware version and update ICX7150-C12P? in RUCKUS Support for Lennar Homes

Check firmware version and update ICX7150-C12P?

AK — Thu, 22 Dec 2022 22:03:48 GMT

Hello - I purchased my Lennar home in April 2020, and have an ICX7150-C12P switch that recently wasn't booting and I needed to reset. It seems to be working now, but when I was reading various forums trying to troubleshoot, I did notice recommendations to update firmware on the switch.

When my switch finally restarted after the rest, I was able to use the Unleashed app to check and update firmware but I think that's only for the R510 access points? When I attempt to login to the switch by going to its IP address in my web browser and using what I thought was the correct login and password, it's not working.

Should this login (directly to the switch's IP address) use the same credentials as used in the Unleashed app? If not, how would I find out what the correct login info is? (I thought perhaps due to the reset the login reverted to the original provided by Lennar, but that didn't work either).

Alternatively, is there another way to see which firmware version is on my switch and update it, without needing a cable (which the installer didn't leave here) or messing around with a command-line? Thanks

Re: Check firmware version and update ICX7150-C12P?

Yarenis — Thu, 22 Dec 2022 22:46:29 GMT

Hi @AK

Yes, the recommended version is 08095g UFI, however let me provide you the bundle of possibles credentials to gain access, if you gain access you can confirm what will be the version from the web, but I will remove to perform the upgrade via USB, like you know the IP address will be easy to gain access via SSH or telnet, which I will add the guide too.

Note: Please read the guides carefully before start the troubleshooting.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-remotely-via-SSH-or-Telnet-using-a/td-p/46760

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home community

Re: Check firmware version and update ICX7150-C12P?

AK — Fri, 23 Dec 2022 15:19:21 GMT

Thank you, Yarenis. I will check out these help docs, but two things related to your original answer:

I use a Mac, not a PC - I assume the apps used and the instructions change, in that case? (I'm also not familiar with "SSH" or "telnet" or "command line" work so I hope the Mac instructions are less technically complicated - the PC instructions were not really understandable for me 🙂
I know that I changed the login and password from what it originally was, and I also know what the original one was for my home (admin/Lennar). When I reset the switch, if it reverted to the original shouldn't it have reverted to that?

Also, this morning there was a short power outage, and when the power came back on, the switch again didn't reboot (had solid amber SYST light and solid green PWR light). I tried to reset it again. That worked yesterday but today something different happened. I held down the reset button after plugging the switch back in until the lights started flashing, but the lights never stopped flashing. After about 10 minutes (with the lights still flashing), the switch seemed to power on the WAPs and the wifi network came back, but the lights are still flashing on the switch too. I'm not sure if that signifies anything....

Thank you for your help.

Re: Check firmware version and update ICX7150-C12P?

Yarenis — Fri, 23 Dec 2022 15:33:48 GMT

Hi @ AK

For MAC computers, you don't require applications to access, because the same terminal APP will work for Telnet, SSH, or console access, however like you have a power outage, seems the Switch is not stuck in boot mode, so a factory reset must be performed if the Switch stills not responding a software recovery will be the next step, so in order to fix it try first the factory if not, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it.

Note: Please read the guides carefully before starting the troubleshooting.

1:Factory reset the Switch:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:If the Switch is still stuck in boot mode(SYS LED light Amber)perform the software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Check firmware version and update ICX7150-C12P?

AK — Fri, 23 Dec 2022 20:21:25 GMT

Hello Yarenis -

I performed the factory reset (again), following the steps you included and as demonstrated in the video

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video) https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

What I now see is a steady green power light and all other lights continue to blink as they did since I released the reset button. It looks like at 1:25-1:30 timestamp in the video linked above, with all the lights blinking amber, for hours.

I tried the factory reset several times to resolve this, but with the same results. The factory reset doesn't seem to complete - the device just sits with all the lights blinking amber. The switch is not on the network and has no IP address.

If all lights are blinking amber, is this "stuck in boot mode"? The SYS LED light is not steady amber (as you describe) but is blinking along with all the other lights.

Is my next step to do the software recovery? If so, I want to be sure I use the correct firmware.

This document that you provided https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483 talks about using version 08090k, but this document https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781 and this video https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s mention that in order to go from "non-UFI 8070 version to 8095h UFI version," I would need to do an intermediate version 8080f.

I don't know what version my switch has now because it will no longer boot at all, so I wasn't sure if I can use the 08090k mentioned in the "software recovery" help document, or if I have to do 8080f first and then 8095h?

Finally, the documentation mentions that to do the software recovery I need an ethernet cable to connect between my laptop and the switch (which I have), and a "console cable" that is USB-A on one end and USB-C on the other end. I am not having any luck finding a cable called a "console cable" on Amazon that is USB A to USB C....all of those cables are described as "charging cables."

Will a charging cable work for this purpose? All of the "console cables" I see are USB A to RJ45, not USB C. Do you have a link to an appropriate cable on Amazon or some other site? (from reading other posts, I think there originally was a console cable in the box with the switch, but the Lennar installer didn't leave the box or the cable here).

Re: Check firmware version and update ICX7150-C12P?

Yarenis — Fri, 23 Dec 2022 22:44:46 GMT

Hi @AK

The unit is stuck in boot mode, as the factory reset has been performed and the switch is still unresponsive, the only option will be software recovery, now with the cable issue, the normal C/USB type cable that the Android phone uses to charge will work as long as it passes data, which basically all of them do, now with the code you can use anyone; however, during software recovery; the printenv command that must be run as part of the troubleshooting steps can confirm the code you have, so we advise using the same code or a higher code but without using the UFI image because we must put the image and boot separately, finally to avoid this problem in the future it is advised when finishing the software recovery, perform an upgrade to the recommended 08095g UFI code in both partitions with the switching image SPS0809595fufi.bin

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Check firmware version and update ICX7150-C12P?

AK — Sat, 24 Dec 2022 17:37:55 GMT

Hi Yarenis,

I really appreciate the detailed help on this.

I'm attempting the software recovery on my mac using the Mac instructions at the bottom of this document (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759).

I have the ethernet cable and the console cable plugged in, installed the Mac driver from Silas Labs (the installer said it was successful), and have connected to the ICX's command line interface in Terminal.

I typed "printenv" and returned the following:

ICX7150-Boot>printenv

baudrate=9600

ipaddr=192.168.1.1

uboot=mnz10114

ver=10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Environment size: 95/16379 bytes

This is confusing because it seems the version is way beyond (or numbered differently than) the versions on the website, but I went ahead and downloaded the version 08090k as explained here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483. I have the two files copied to a new folder Downloads > recovery (For Boot: mnz10115.bin, For Image: SPS08090k.bin).

Now I get to the instructions which begin "1: Now we have all the applications downloaded and the firmware, Let’s configure your Computer’s IP address..." and "2: Now let’s prepare your TFTP server:...." and all the steps below that on this help doc https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483. At this point I don't understand how I would do any of these steps on a Mac. Are there any Mac instructions that explain exactly what to do from this point? Or can I skip some of the steps in here https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483 and go to some later steps that work on a Mac?

Thank you.

Re: Check firmware version and update ICX7150-C12P?

Yarenis — Mon, 26 Dec 2022 15:18:32 GMT

Hi @AK

The CLI commands are exactly the same, from the Switch perspective; however, the MAC computer does not require any external application to transfer files via TFTP because it is already integrated, now all the configuration is through the terminal using Linux commands, this is the reason most customers prefer to use a Windows computer, instead of running more commands from the terminal just to configure the TFTP, let me add the commands with a brief explanation and a video tutorial.

1:Set up the static iP on Mac computers
How To Set up Static IP address on Mac tutorial video
https://www.youtube.com/watch?v=rzyBJ0dnjBE

2:From finder, type /private/tftpboot commands to paste the files for image and boot of the Switch:
/private/tftpboot

3:From Terminal: type the next command to set up the TFTP and start it:

sudo launchctl load -F /System/Library/LauchDaemons/tftp.plist (Begging the Launch of TFTP)
sudo launchctl start com.apple.tftpd (Start the TFTP)
netstat -atp UDP | grep tftp (confirm if the TFTP is transferring files, however will be appeared after you start the TFTP transfer from the Switch)
sudo chmond 777 /private/tftpboot (here you provide permission to the file TFTP boot)
sudo chmond 777 /private/tftpboot/* (here you provide permission to the files in TFTP boot)

TFTP server on macOS set up tutorial video
https://www.youtube.com/watch?v=iviyd91HntU

Note: don't worry about SSH access because in your case you are connected to the Switch via Console access

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Check firmware version and update ICX7150-C12P?

AK — Fri, 30 Dec 2022 14:25:52 GMT

Hello Yarenis,

I don't see my earlier reply here (I thought it was posted on 12/26/2022) but I wanted to say thank you for the detailed Mac support since I don't have access to and never use a Windows PC. I was able to do the software recovery on my switch and it's working now, thanks to your help!

You had mentioned earlier that once the recovery worked, I should go ahead and upgrade to the recommended firmware "08095g UFI code in both partitions with the switching image SPS0809595fufi.bin."

In some of the help docs (like here) it mentions that sometimes a switch needs to be upgraded with a transition version of 08080f.

In my switch right now when I looked at the version on the primary and secondary partition I see:

ICX7150-C12 Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version: 08.0.90kT211 (SPS08090k.bin)
Compressed Sec Code size = 29819448, Version: 08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.15T225
Code Flash Free Space = 1260421120

Given this, can I upgrade the primary partition directly to 08095g, but the secondary partition needs to first upgrade to 08080f as described in this help doc?

Thank you for clarifying the upgrade process.

Re: Check firmware version and update ICX7150-C12P?

Yarenis — Fri, 30 Dec 2022 14:44:17 GMT

Hi @AK

There is no need to pass for the transition version named 08080f, because you are already in a higher version(08090k), now when you perform the upgrade you can do it twice or just copy what is in your primary to the secondary, I will add an example of the commands, now take into consideration you will use the file named SPS08095gufi.bin, which contains all you require, so that will be the only file you need.

1:Upgrade option 1 upgrading both partitions example:

device# copy tftp flash 10.176.220.51 SPS08095gufi.bin primary

device# copy tftp flash 10.176.220.51 SPS08095gufi.bin secondary

device# Show flash

device# Write memory

device# Reload

2: Upgrade by only the primary and then copy from primary to secondary.

device# copy tftp flash 10.176.220.51 SPS08095gufi.bin primary

device# Show flash

device# Write memory

device# Reload

device#copy flash flash secondary

Note: with this last command, you will copy what is in your secondary to the primary, however you need to reload first.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Check firmware version and update ICX7150-C12P?

AK — Wed, 11 Jan 2023 03:45:04 GMT

Hello Yarenis,

Thank you for your previous help. After some delay I attempted to upgrade my switch to the latest version according to your instructions. I originally planned to use a thumb drive with the file SPS08095gufi.bin on it, following the directions here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781).

However, when I looked more closely at your instructions, I interpreted them as connecting to the software server directly by tftp to get the SPS08095gufi.bin, so I didn't need the thumb drive.

My first step I believed was to console into the switch using a cable, as I had done before. I attempted the same commands as before:

In Mac Terminal, ls /dev/cu.*, then screen /dev/cu.SLABS_USBtoUART to get a command line on the switch which should have looked as ICX7150-Boot> like before. However, this time the screen /dev....etc. command did not lead to a command line on the switch, and instead asked for a login and password.

I tried to use the login and password from my Unleashed app, which didn't work. I tried all the standard login combinations here but none worked. I had previously written all changed passwords on the startup documentation left at the house when I moved in, but didn't record any separate login for the switch vs the Wireless Access Points/unleashed app. I'm also not quite sure why it's asking for the login/password now when it didn't before, but can you help me work around this, or clarify if using console access is what I'm supposed to do?

If not console, can you clarify what method to use to get to the point where I can use the commands you suggested in your instructions, starting with device# copy tftp flash 10.176.220.51 SPS08095gufi.bin primary?

Thank you.

hat before I could use the commands you listed (starting from "device# copy tftp flash 10.176.220.51 SPS08095gufi.bin primary

Re: Check firmware version and update ICX7150-C12P?

Yarenis — Wed, 25 Jan 2023 17:35:24 GMT

Hi @ AK

You can upgrade the Switch either via TFTP or with the thumb drive, if the Switch is showing in the Unleashed Dashboard you can also upgrade from the unleashed, from there the only you required is the image SPS08095gufi.bin, so let me add the guide to upgrade with the Unleashed dashboard in case the Switch is showing, or with the thumb drive, now as you mentioned you can gain access to the switch via Console, SSH or telnet, but if it is asking for credential, and you have tried all the combination for the ICX, you will need to perform a password recovered, but unfortunately to perform the password recovered will be necessary to gain console access, now I will advise try first the upgrade of the Switch via Unleashed Dashboard.

1:Gain access to the Unleashed Dashboard using the IP address of the master access point, like you have access to the APP you can find the IP address of the master Access Point, so copy and paste in a web browser.

2:Once you are connected to the Unleashed dashboard, try to check if the Switch is showing.

Expand the Switches>if you see the Switch as connected you will be able to upgrade from there, the only you will require will be downloaded the code 08095g and find the image SPS08095gufi.bin

Upgrading ICX Switch Firmware

https://docs.commscope.com/bundle/unleashed-200.13-onlinehelp/page/GUID-3C3657F3-5299-4B25-B24E-BDEE74099EEE.html

3:If the Switch is not showing, try to gain access via Console, SSH, or telnet to the Switch and try the next combination of credentials, including the same credential you used for your own access to the Unleashed APP.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

4:If the credentials still no working, try the password recovery, but you're required to be connected via console access to the Switch.

Password Recovery on a Ruckus ICX(Tutorial video)

https://www.youtube.com/watch?v=XJS28DWbHM4Recovering from a lost password (CommScope Guide)

https://docs.commscope.com/bundle/fastiron-08090-securityguide/page/GUID-986D5DF0-BF7E-4327-9030-396433DFFD9D.html

5:Once you gain access to the Switch, you can perform the upgrade to the code SPS08095gufi.bin using the thumb drive, take in consideration that if you are running a code 08080 or higer will be matter to upgrade bot partitions to the code SPS08095gufi.bin

ICX7150-C12 Switch#copy disk0 flash SPS08095gufi.bin primary

ICX7150-C12 Switch#copy disk0 flash SPS08095gufi.bin secondary

ICX7150-C12 Switch#write memory

ICX7150-C12 Switch#boot system flash primary yes

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator

Re: Check firmware version and update ICX7150-C12P?

Dblunt91 — Sat, 10 Feb 2024 15:27:38 GMT

i unfortunately haven't been successful with manually updating any Ruckus switch's.
What i have noticed is that these switches don't like to save the settings within them.
Log into your ruckus switch using the IP of the switch with /Home at the end and then log in using the provided username/password provided by Lennar. (Username is usually Lennar but you can change or add user accounts).
Check the time on the switch. if it is not current time and date, change it, apply settings and then on the left at the bottom click save config...
This will correct the time sync and should work better. Also make sure the switch is in Switch Mode and not Router Mode.