topic Re: Support Requested in RUCKUS Support for Lennar Homes

Support Requested

Olaoluwa035 — Thu, 22 Dec 2022 17:48:58 GMT

I just moved into my Townhouse with the built-in ruckus wireless systems in all levels. I currently have Spectrum internet, but I'm trying to make use of the ruckus built-in system.

Can someone please assist me on how to get this done?

Re: Support Requested

Vásquez_Fer — Thu, 22 Dec 2022 18:00:35 GMT

Hi @Olaoluwa035

Hope you are doing well !

I will be leaving a couple of guides on how your ISP (local router) is connected to the Ruckus ICX 7150-C12P switch correctly.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

If the previous owners did not give you the Wi-Fi or the access password, I will be leaving you a guide on how to try to access the access points on the roof through the IP address ( logical address giving by your ISP local router ) .

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

If the methods seem a bit complicated to you, I will leave you how to do a Factory reset (physical access) to the access points, for this process you must disconnect all the Access Points from the ICX-7150 Switch and only leave one connected with the one you are going to to work or do the Factory Reset.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: Support Requested

Olaoluwa035 — Fri, 23 Dec 2022 18:32:14 GMT

Hello Vasquez,

I followed the very first step, "Most Common Setup for Lenar Home Users" by connection my router and modem in the description image.

After that, my regular network came back on, and all my access points have the same light indication on. I cannot attach pictures, but I can explain them.

I have orange lights on the 5G and 2.4G for both the secondaries. The primary of course have everything on and the ctrl light as well.

Does that mean it's done?

Re: Support Requested

Vásquez_Fer — Fri, 23 Dec 2022 19:49:54 GMT

Hi @Olaoluwa035

Basically, the yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.

This does not mean that the Access Point is broken or damaged.

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

If you have not configured your network I recommend you to Factory reset and configured properly

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usi...

Best Regards

Fernando Vasquez

Re: Support Requested

Olaoluwa035 — Tue, 27 Dec 2022 23:20:50 GMT

Hello Vasquez,

I after my last message, I went back to the wifi and I found the wifi name in available wifi on my phone. So I went back down to the switch enclosure where the Username and password was and I was able to log into that wifi. Currently I'm using the Lennar wifi and only one AP is activated, the middle one, I have 3 floors. See image, the 5G is active and I'm currently using it. My thought was that all AP will be connected.

Even when I log into the unleashed app, it shows only the middle AP connected, the rest shoes the orange color on both the 5 and 2.4G.

How do I get everything connected?

Re: Support Requested

Vásquez_Fer — Wed, 28 Dec 2022 12:24:53 GMT

Hi @Olaoluwa035

The CTL light will only be on in the Access Point that will be configured as 'Master' this will be the 'controller' in this access point you will see the green light on CTL.

Regarding 2.4g and 5G, these lights can be either green or yellow, basically in this picture we see that one light is green in 5G when you are far away from this Access Point ( green/yellow /off / off / green ) , your device will try to connect to the other Access Point in 5G , obviously this will take a while to make the change of lights.

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

Best Regards

Fernando Vasquez