topic Re: Ruckus ICX 7150 No Lights/No Connection in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 No Lights/No Connection

RobbinVRobinson — Fri, 23 Dec 2022 04:10:05 GMT

Ruckus ICX 7150 has died. There are no lights on it. Nothing will connect. Chatted to get a replacement as it is right before the holiday, I've had a death in the family, funeral is tomorrow, door chime is consistently going off and I would like to get it resolved as soon as possible. Was told I had to chat through the forum for approval of the replacement as Lennar homes no longer have phone or email support.

Please assist.

Re: Ruckus ICX 7150 No Lights/No Connection

Yarenis — Fri, 23 Dec 2022 15:25:01 GMT

Hi @ RobbinVRobinson

Thank you for the details provided, Please connect the ICX7150 directly to the power outlet, and share a picture that confirms the Switch is no longer powering up, important the connection to the power outlet must be visible as well as the front of the Switch, so we can confirm that there are not lights.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus ICX 7150 No Lights/No Connection

RobbinVRobinson — Fri, 23 Dec 2022 17:07:57 GMT

How do I attach an image?

Re: Ruckus ICX 7150 No Lights/No Connection

dave_feasey — Fri, 23 Dec 2022 17:12:07 GMT

Hi Robbin,

You can copy and paste an image from another program (like Preview or Paint) or click the Camera Icon in the toolbar at the top of the Message / Reply window:

best,

Dave Feasey, Community Manager

Re: Ruckus ICX 7150 No Lights/No Connection

RobbinVRobinson — Fri, 23 Dec 2022 17:51:25 GMT

Hi Dave,

I received the message I do not have permission to upload images.

Re: Ruckus ICX 7150 No Lights/No Connection

RobbinVRobinson — Fri, 23 Dec 2022 17:51:55 GMT

Re: Ruckus ICX 7150 No Lights/No Connection

Yarenis — Fri, 23 Dec 2022 18:31:39 GMT

Hi @ RobbinVRobinson

Thank you for the details provided, based on the troubleshooting you have done since the ICX7150 Switch is no longer powering up even connected to a good power outlet, this unit must be RMA (return merchandise authorization), which means to replace it, Please contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Chat Link:

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Ruckus ICX 7150 No Lights/No Connection

dave_feasey — Fri, 23 Dec 2022 19:18:33 GMT

Hi Robbin,

Please make sure you are logged in- your avatar / profile icon will appear in the upper right of the page.

If you see this default profile icon, you are not logged in.

To log in, click on the profile icon which will pop up the RUCKUS Single Sign-On page for you to log in. You should then have the permission to add an image to your reply.

Re: Ruckus ICX 7150 No Lights/No Connection

dave_feasey — Fri, 23 Dec 2022 19:48:12 GMT

Great- I see you were able to upload an image.