topic Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather? in RUCKUS Support for Lennar Homes

How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 16:09:22 GMT

My ICX 7150-C12P unit has to replaced again due to power loss in the home. My R150 units are not receiving power "PoE" from the main switch. This has happened to me once already and is very frustrating. I have power cycled both the routers and the ICX, as well as reset (little reset button, hold 10 seconds while powering on) the ICX multiple times. What are the new steps to getting the unit switched out? Thank in advance? Also what are recommendations to prevent this in the future

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

Vásquez_Fer — Thu, 22 Dec 2022 16:16:09 GMT

Hi @horaceahenry

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 16:18:38 GMT

orange system light, green power

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

Vásquez_Fer — Thu, 22 Dec 2022 16:22:28 GMT

Hi @horaceahenry

Basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 16:28:10 GMT

yea, i was reading what you guys are doing to other lennar customers now that you guys switched to this community board. I've tried the reset part already and I don't have the resources/time to to all that computer/downloading flash drive stuff, it is VERY complicated. Who can I take the box to fix that? Do you guys have a tech/location? and how can this be prevented in the future if you guys are basically unwilling to help, because its clearly going to be a common problem.

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

Vásquez_Fer — Thu, 22 Dec 2022 16:39:13 GMT

Hi @horaceahenry

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

You can ask third-party for help, you can google companies that support Ruckus equipment.

We can avoid this problem by updating ( ICX-7150 C12 P ) to the version recommended on the support website.

We are trying to make the guides as simple as possible for you. If you need something to be clarify on the process, please let us know more than happy to assist you !

Best Regards

Fernando Vasquez

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 17:33:35 GMT

ok, so i have download the drivers for mac and I'm trying the termal instructions and they aren't working. how do i access the ICX? am i supposed to open a app once the drivers are installed, or that just gives me access to the box?

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

Vásquez_Fer — Thu, 22 Dec 2022 17:38:17 GMT

Hi @horaceahenry

Please provide me a picture with the Console cable (PC )USB to USB - type C ( ICX-7150 ) while you are trying to get access to the Switch on your terminal ?

Best Regards

Fernando Vasquez

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 17:47:10 GMT

everytime i try the commands a response saying " couldn't find a PTY" comes up

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

Vásquez_Fer — Thu, 22 Dec 2022 17:50:21 GMT

Hi @horaceahenry

Please provide me a picture with the Console cable (PC )USB to USB - type C ( ICX-7150 ) while you are trying to get access to the Switch on your terminal ?

Best Regards

Fernando Vasquez

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 17:59:28 GMT

I also have it plugged in to a power source

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 18:00:53 GMT

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 18:20:43 GMT

are you not seeing my picture? i think i was able to get it, but now it is asking me for login information on the termial screen. login and password for access, does that seem correct. That happens when i say boot_primary

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 18:49:25 GMT

anybody there? i am on a tight time schedule

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

Vásquez_Fer — Thu, 22 Dec 2022 18:53:28 GMT

Hi @horaceahenry

if this the switch is asking for a credentials please try the defaults

Username:admin password: Lennar / Username:admin password: Ruckus! / Username:admin password: Ruckus1 / Username: super password: sp-admin /

While you type the password you won't see that you don't type (it's like hiding) just write it down and press enter

Best Regards

Fernando Vasquez

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 19:01:28 GMT

all those combinations are not working, what now?

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 19:02:41 GMT

no caps correct? ive tried every combination you provided and all have failed

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 19:15:09 GMT

any other possible passwords? or for you guys to remote access? i even backed out and tried boot_seconday and they still want username and password

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

Vásquez_Fer — Thu, 22 Dec 2022 19:18:53 GMT

Hi @horaceahenry

No caps on 'admin' as username and for password capital R as Ruckus1 or Ruckus! or capital L for Lennar. Ty to use the same credentials you use for the unbound app or dashboard.

Passwords Recovery ICX-7150 C12P

https://www.youtube.com/watch?v=XJS28DWbHM4

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

Best Regards

Fernando Vasquez

Re: How to switch out faulty ICX 7150-C12P unit? my unit is faulty due to weather?

horaceahenry — Thu, 22 Dec 2022 19:26:23 GMT

ok, once I used the ones I had preset from the app I’m in, now I’m here. And boot primary does nothing. What’s next??