Samsung SmartThings Hub wont connect to internet because of the Ruckus

GCostigan — Thu, 22 Dec 2022 20:09:11 GMT

Just moved into a Lennar home and am trying to set up my Samsung SmarThings Hub but I keep getting an error saying it can not connected to the Internet. Everything is plugged in correctly and my wifi is working. Not sure what to do to fix this problem.

Re: Samsung SmartThings Hub wont connect to internet because of the Ruckus

Yarenis — Thu, 22 Dec 2022 21:00:47 GMT

Hi @GCostigan

If other devices connect properly to Wi-Fi coming from the Access Points, please check if the Samsung SmartThings Hub required a specific feature, for example sometimes is the Key exchange for authentication (WAP2 or 3), however you can check what is the mac address of the Samsung SmartThings Hub and run the troubleshooting tool in the Unleashed system, let me add the guide to run the tool.

Client Connection Troubleshooting

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-5BBF52D0-939D-416F-B696-FABB12AC5EE9.html

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home community

topic Samsung SmartThings Hub wont connect to internet because of the Ruckus in RUCKUS Support for Lennar Homes

Samsung SmartThings Hub wont connect to internet because of the Ruckus

Re: Samsung SmartThings Hub wont connect to internet because of the Ruckus